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Nepean Blue Mountains Local Health District, NSW Health's logo

ICT Service Management Coordinator

Nepean Blue Mountains Local Health District, NSW Health
  • Passionate about IT Service Management
  • Manage ITIL standard practices
  • Permanent Full Time Position – based at Penrith
  • Are you a talented, passionate IT Professional who is ready to manage standard IT set of practices and processes such as Change Enablement, Incident Management, Problem Management and Service Level Reporting?
  • Nepean Blue Mountains Local Health District is looking for an IT Service Management (ITSM) Coordinator.
  • So if this sounds like you, we invite you to leverage your experience and explore this leadership opportunity.

The role

This is a great opportunity for a person with IT Service Management experience and who has a focus on continuous improvement.

We are looking for a dynamic, enthusiastic and motivated ITSM Coordinator who genuinely loves what they do and is passionate about providing high quality, best practice advice along with managing and coordinating with teams to comply with IT Change Management and other core practices.

Utilising your demonstrated experience to manage the Change Advisory Board (CAB), and train and support the teams through the change approval processes.

You will also be responsible for service level reporting and continuous improvement of other core practices such as Incident Management, Problem Management and Service Management.


The Nepean Blue Mountains Local Health District provides world-class clinical care, research and innovation, and is committed to providing a workplace culture that values and promotes the growth of high performing teams and individuals. We are passionate about the work we do, and are committed to improving the health of our local community and enhancing the experience of all our patients.


As a driven, highly experienced professional, you will bring a “customer experience” focus to delivering ICT services while providing ITIL best practices.

To be successful, ideally you will have:

  1. ITIL v4 Certified and / or relevant experience
  2. Excellent verbal and written communication skills, and demonstrated experience managing conflict
  3. High level stakeholder management skills with proven ability to negotiate with and influence resistant and non-compliant stakeholders
  4. Extensive experience working with best practice change processes, maintaining change registers and schedules and chairing Change Advisory Boards
  5. Demonstrated experience with Incident Management and Problem Management processes
  6. Demonstrated experience with Dashboard and Performance Level Reporting
  7. Commitment to outstanding service delivery and continual improvement of processes and services
  8. Experience with ITSM Tool ServiceNow

If you are driven, enthusiastic and passionate, and looking for an exciting career in a professional environment, this could be the role you have been waiting for.

like to know more?

If this position captures your interest, please click Apply Now. From there, you can review the position description and details on how to submit your application.

Alternatively, if you have any questions about the role contact Ashley Cooper via email at Ashley.Cooper@health.nsw.gov.au uusing the subject line: ICT Service Management Coordinator enquiry via EthicalJobs.

How to apply

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