Incident Management Coordinator
We support individuals living with mental health challenges to achieve outcomes they value.

Position details

• Full -Time Maximum Term Contract (Parental Leave Cover) Until 3 June 2025
• Classification: SCHADS Level 6 with a salary range of $102,653 - $107,178 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year.
• Location: Nationally, with the ability to work remote.

About Neami National

"We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention."

About your new role

As the Incident Management Coordinator, you will be responsible for coordinating the consumer incidents portfolio and will be the subject matter expert for Incident Management reporting across the organisation.

The role is responsible for providing expert advice, and guidance on incident management principles and maintaining quality processes to support the provision of accurate data across the organisation related to incident management.

The Incident Management Coordinator works with partnership with the Quality and Consumer Experience team and National Lead - Quality and Consumers Experience to ensure incident management practices across the organisation are consistent and accurate in line with the organisation requirements.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning andskill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.

What you will bring to the role

• Relevant experience and knowledge of quality systems in a Human Services setting, or transferrable skills gained in another role
• Experience in the use of RiskMan or similar incident management system
• High level verbal and written communication skills including the ability to adapt communication to various stakeholders
• Exceptional communication and interpersonal skills, including the ability to establish productive working relationships with a wide range of stakeholders from a variety of cultural backgrounds and organisational levels
• Ability to manage multiple tasks and achieve deadlines (at times in a complex and pressured environment), while maintaining high attention to detail

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current drivers licence
• Australian working rights

How to Apply

The terms and conditions of the role are listed in the attached position description.

If you have any further questions not addressed in the job advertisement or position description, please contact:

Jane Halteh, National Lead Quality and Consumer Experience - [email protected], using the subject line: Incident Management Coordinator - Flexible Location enquiry via EthicalJobs.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.