JOIN OUR TEAM AS AN INTAKE SUPPORT OFFICER!

Are you passionate about supporting others, collaboration, and making a meaningful impact? We’re looking for a dynamic Intake Support Officer to support our Operations Team and build our operational processes through efficient systems.

• Industry: Social, Community, Home Care, and Disability Services
• Salary: Level 3
• Hours: Part-time, 8:30am - 2:30pm Monday-Friday
• Contract: 2 years fixed term

The Intake Support Officer (ISO) manages the intake process, reception, and general office environment, while providing essential administrative and operational support. The ISO maintains and enters referrals in the CRM, ensuring Service delivery efficiencies. Additionally, the ISO supports Court Network service operations by managing administrative tasks, CRM records, and service information, while also assisting the Victorian State Manager and Executive Director with administration needs.

ABOUT US:

Court Network is a leading organisation dedicated to providing a team of volunteers who offer non-legal support and assistance to individuals navigating the justice system. Our role is to empower and increase the confidence of court users in managing the requirements of the courts.

WHAT YOU'LL DO:

• Manage the entire intake process, including referrals, user support, data maintenance, and collaboration to ensure professional, efficient, and well-documented service delivery.
• Coordinate and manage office operations, including consumables, equipment, WH&S, facilities, and administrative support, ensuring a safe, efficient, and well-maintained workplace across all CN sites.
• Provide comprehensive administrative support to ensure efficient operations, including assisting with audits, managing communications, maintaining records, and supporting training, meetings, and events.

WHAT YOU'LL BRING:

• 2 years of experience in a similar role, preferably in a non-profit or community services organisation.
• Experience working with volunteers.
• Highly developed skills in processes and managing data and information in a Customer Relationship Management system
• Attention to detail and consistency in producing high-quality documents.
• Strong ability to plan, prioritise, and meet deadlines.
• Proficiency in Microsoft Office software packages.
• Highly motivated

HOW TO APPLY:

Please ensure that you include your resume along with a cover letter and a response to the Key Selection Criteria detailing your relevant experience and explaining why you are the ideal candidate for this position. Applications lacking a Key selection criteria response will not be shortlisted.

Applications will be reviewed on receipt and well credentialed candidates will be followed up promptly.

For more information contact: Sarah Harris, Victorian State Manager, on  0438 344 523. or via [email protected] using the subject line: Intake Support Officer enquiry via EthicalJobs.

If you require a copy of the position description, please contact: [email protected].

Court Network is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply.