JOIN OUR TEAM AS AN INTAKE SUPPORT OFFICER!

Are you passionate about supporting others, collaboration, and making a meaningful impact? We’re looking for a dynamic Intake Support Officer to support our Operations Team and build our operational processes through efficient systems.

• Industry: Social, Community, Home Care, and Disability Services
• Salary: Level 3
• Hours: Part-time, 8:30am - 2:30pm Monday-Friday
• Contract: 2 years fixed term

The Intake Support Officer (ISO) manages the intake process, reception, and general office environment, while providing essential administrative and operational support. The ISO maintains and enters referrals in the CRM, ensuring Service delivery efficiencies. Additionally, the ISO supports Court Network service operations by managing administrative tasks, CRM records, and service information, while also assisting the Victorian State Manager and Executive Director with administration needs.

ABOUT US

Court Network is a leading organisation dedicated to providing a team of volunteers who offer non-legal support and assistance to individuals navigating the justice system. Our role is to empower and increase the confidence of court users in managing the requirements of the courts.

WHAT YOU'LL DO

• Manage the entire intake process, including referrals, user support, data maintenance, and collaboration to ensure professional, efficient, and well-documented service delivery.
• Coordinate and manage office operations, including consumables, equipment, WH&S, facilities, and administrative support, ensuring a safe, efficient, and well-maintained workplace across all CN sites.
• Provide comprehensive administrative support to ensure efficient operations, including assisting with audits, managing communications, maintaining records, and supporting training, meetings, and events.

WHAT YOU'LL BRING

• 2 years of experience in a similar role, preferably in a non-profit or community services organisation.
• Experience working with volunteers.
• Highly developed skills in processes and manging data and information in a Customer Relationship Management system
• Attention to detail and consistency in producing high-quality documents.
• Strong ability to plan, prioritise, and meet deadlines.
• Proficiency in Microsoft Office software packages.
• Highly motivated

HOW TO APPLY

Please ensure that you include your resume along with a cover letter and a response to the Key Selection Criteria detailing your relevant experience and explaining why you are the ideal candidate for this position.

Applications requires a full CV and covering letter addressing the Key selection criteria. Applications lacking a cover letter and key selection criteria response will not be shortlisted.

For further information please contact Sarah Harris, Victorian State Manager on 0438 344 523.

A job profile is attached.

Please apply via the 'Apply Now' button as soon as possible, applications will be reviewed upon submission.

Applications require a resume and covering letter addressing key selection criteria.

Court Network is an Equal Opportunity employer and we encourage applications from Aboriginal and Torres Strait Islander community members and members of multicultural communities