This is your chance to play a pivotal role in shaping the future of Court Network’s family court support service while driving operational excellence and leading dynamic volunteer teams across courts and communities nationwide.

About the Role:

In this senior position, you will manage the end-to-end service implementation, day-to-day operations, and team leadership. With a focus on high-quality service delivery and strong stakeholder engagement, your efforts will ensure vulnerable individuals across Victoria and interstate receive the crucial support they need.

What You’ll Be Doing:

• Lead Program Rollouts: Spearhead the national rollout of the Family Court Support Telephone Service, overseeing operations and ensuring successful execution.
• Drive Program Excellence: Ensure the program meets key outcomes, with a focus on service quality and operational efficiency.
• Inspire and Manage Teams: Lead, develop, and motivate staff and volunteers to achieve daily targets while maintaining high standards of performance.
• Strategic Partnership Development: Build and maintain strong relationships with key internal and external stakeholders to ensure program success.
• Monitor and Evaluate: Lead the program’s evaluation framework, ensuring continuous improvement and the achievement of strategic goals.

What You’ll Bring:

• Proven Leadership: A track record of successfully leading teams and influencing staff and volunteers to meet program goals.
• Experience in Program/Project Management: At least 3 years of experience in program or project management, particularly in service start-ups or similar roles.
• Volunteer Management Expertise: Strong knowledge of best practices in volunteer engagement and management.
• People Management Skills: Experience in managing conflict and having difficult conversations to foster a high-performing team.
• Social Justice Commitment: A deep understanding of the systemic barriers faced by marginalised groups, and a commitment to supporting vulnerable individuals.
• Excellent Communication Skills: Strong interpersonal and communication skills, with experience in stakeholder engagement and high-quality program documentation.
• Highly Organised: Exceptional organisational and time management skills, with the ability to prioritise multiple tasks and meet deadlines.
• Technical Competence: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM platforms like Microsoft Dynamics.

How to apply:

Please ensure that you include your resume along with a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this position. Applications requires a full CV and covering letter addressing the selection criteria.

Applications lacking a cover letter will not be shortlisted.

Applications will be reviewed on receipt and well credentialed candidates will be followed up promptly.

For more information contact: Sarah Harris, Victorian State Manager on [email protected] using the subject line: National Program Manager - Family Court Support enquiry via EthicalJobs or call 0438 344 523

A position description is attached.

Court Network is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply.