At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specialising in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australian. Our end goal is that people are empowered to do what they need to, and importantly, what they want to.

As the Quality Officer (Accreditation & Standards Champion) you will drive the organisation’s commitment to service excellence by managing adherence to our external accreditation and standards.

​This is a Full-Time role based at North Ryde head-office reporting to the Compliance & Audit Lead.

Some of what you’ll be championing

• ​Understand, interpret and drive compliance with accreditation and standards related to NDIS , home care & mental health.
• Enhance and monitor frameworks to support teams in upholding their responsibilities to relevant accreditations and standards
• Stay across changes in law and regulations and act and advise management of any impact on organisational policy & procedures.
• Coordinate and prepare the organisation for external audits involving the appropriate management and staff
• Create and maintain a calendar of external audit and compliance activities including relevant licensing and accreditation deadlines.

Your ticket to play

• Experience of accreditation standards and principles of care in the human services sector.
• Relevant Tertiary qualifications and/or significant knowledge and experience in a similar role
• Strong verbal & written communication abilities with proficiency in crafting clear, concise reports for intended audience
• The ability to liaise, negotiate influence and problem solve with a range of internal stakeholders.
• Experience in providing expert advice and recommendations at a senior level (desirable).

What in it for you?

• ​An attractive remuneration package with PBI benefits (salary packaging)
• Work 40 hours per week and accrue one rostered day off (RDO) per month – that’s 12 additional days of leave per annum.
• Grow through professional development opportunities and secondments working with some of the brightest minds in Australia.
• Feel the satisfaction of building our customer outcomes and experience function.
• Free onsite parking.

​Interested? Ready to shape the future of a leading Not for Profit and join our team of change makers? Apply online today.

New Horizons is a client safe organisation. Employment is subject to National Police check, Working with Children check, NDIS Worker Check and Covid Vaccination in line with health orders.

New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.