About Us

Nightlife Disability Services was developed and designed by people with a disability to provide an innovative and flexible service that allows people to live in the home of their choice. We are a specialist organisation supporting people with a physical disability through a committed and trained mobile team. We operate across the South, Southeastern, Bayside, Eastern and CBD areas. We dare to be different and continue to be driven by our service users and families. We are an equal opportunity and values led employer. We celebrate diversity and inclusion in all that we do

About the Role

We have an exciting opportunity for a "Service Delivery Manager" to join our amazing Nightlife team. You will play a pivotal role in ensuring we meet our vision, deliver the highest standard of services and help achieve our strategic goals. This role oversees a dynamic service delivery and rostering team, and works with a broad range of stakeholders, service users, staff and families.

We are seeking someone with a strong passion for being the best, who wants to join a rights-based and celebrated organisation. Your knowledge of the NDIS, and delivery of in-home community supports will be highly valued by our mobile staff team who deliver high intensity complex supports to people in their own homes. Nightlife is proud to be a registered organisation, and your knowledge of the Quality Standards and track record of helping services exceed these will be highly regarded. The Service Delivery Manager will partner with others to embed our model of care, and is responsible for driving growth and inspiring our future vision.

About You

To succeed in this role, you will have a strong commitment to an inclusive community where the worth and dignity of each individual is valued. You will show this commitment in your leadership of staff and the expectations you establish for the quality of life of the people we support. You will lead by example and not be hesitant in actively guiding any member of the team who falls short of this standard.

ESSENTIAL REQUIREMENTS FOR THE ROLe

• Qualification in Disability or relevant health discipline and Management / Business is highly desirable and /or
• A minimum of 5 years’ /significant experience in leading service delivery, demonstrating a deep understanding of client needs and a proven track record of effective service delivery.
• Experience in assessment and management of clinical and staffing risks and the delivery of complex care
• Demonstrated experience and skills in leadership of high performing teams, managing best practice and overseeing day-to-day operations and quality care standards.
• Strong commercial acumen with an awareness of NDIS / fee for service operating environments and business implications
• Strategic mindset and goal orientation, with experience in supporting growth.
• Great communication and experienced in developing and supporting relationships with service users, families, and other stakeholders, ensuring collaborative partnerships and effective service coordination.

To be eligible for this role the incumbent must have currency in the following:

• NDIS Workers Screening Check
• Current Drivers License

Benefits

• A competitive salary package
• Attractive salary packaging
• Tailored professional development opportunities
• Working in a positive and supportive team environment

A position description is attached.