We believe that independence and choice are a fundamental right of all people regardless of their situation. We are growing, and an opportunity exists for a Plan Manager to join our small, friendly, and professional team.

Qualifications & experience

• Must have a minimum of 2 years administrative experience
• Excellent customer service and relationship building skills
• Bookkeeping experience preferred
• Excellent verbal and written communication skills
• Ability to work independently, be highly organised, proactive and work well as part of a team
• Proficient in Outlook, Word, Excel
• NDIS experience preferred but not essential
• Working with Children's Check, Police Check, NDIS Worker Screening Check will be required

Tasks & responsibilities

• Managing the day-to-day enquiries from participants regarding their NDIS packages and funded supports including the induction of new participants to our service
• Ensuring the ongoing retention and engagement of participants and their support teams using your excellent communication and relationship building skills, your friendly service and professionalism
• Helping participants understand their NDIS plans and what they have been funded for including advice on claimable supports and reasonable and necessary criteria
• Monitoring participant budgets effectively and accurately and guiding participants through the process
• Liaising with providers, NDIA and other stakeholders as necessary
• Processing invoices in a timely and accurate manner and making claims through the NDIS portal
• Securing and maintaining the required evidence to comply with auditing requirements
• Maintaining the CRM
• Keeping yourself up to date with the latest NDIS updates and guides

Benefits

• Be part of a small team who believes in helping others and believes in what they do
• Friendly team environment
• Be appreciated for the quality of your work and your contribution to the team

Please email any enquiries to [email protected] using the subject line: NDIS Plan Manager enquiry via EthicalJobs.