Why ONCALL Group Australia (OGA)?

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector. ONCALL Group Australia takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

Reporting to the Manager Intake and Agreements, the Intake Officer is responsible for:

• Delivering a welcome to ONCALL for all clients approaching the organisation for support.
• Managing the assessment planning and administration associated with the Intake process, including requests for service for people with complex lives and circumstances
• Ability to utilise the onboarding process to identify risk and mitigation strategies and propose options for service delivery to the client and the service delivery team

The Intake team will enhance the current process of onboarding for the Individual Services team and expand the service as a Centralised Intake for the national services.

Key Accountabilities:

• Actively contribute as a key member of the Intake team to the successful onboarding of clients who approach ONCALL for services and support.
• Undertake the onboarding process in a timely, efficient and respectful manner ensuring ONCALL services are approachable and easy to use for clients, families and support networks
• Expertly engage external agencies and professionals where required in the onboarding process
• Provide expert advice regarding NDIS plans, budgets, utilisation, and service options at ONCALL designed to maximise outcomes for clients.
• Utilise needs assessments to recognise critical information for service delivery and ensure all critical information is considered and utilised to support high quality support.
• Maintain current and accurate client records using the ONCALL Client Management Record System.
• Liaise with internal and external partners to manage the requirements of Intake and Agreements

Our Successful Applicant will have:

• A recognised qualification in the field of disability/human services (eg B App Sc in ID or Diploma in Community services)
• Demonstrated experience in delivering an intake service with associated skills in the provision of assessments and other intake functions
• Strong interpersonal skills, enabling effective communication with our NDIS participants/families
• Knowledge and understanding of NDIS Plans and service agreements
• Experience liaising with internal/external stakeholders such as Support Coordinators, parents, Psychologists etc.
• Demonstrated problem solving and time management skills
• Have a current (or willing to obtain) NDIS Workers Screening Check, WWC check and DWES check

In return, you will be rewarded with the opportunity to join a team of ambitious, supportive professionals dedicated to providing quality support services to our NDIS participants, as well as career progression opportunities. ONCALL Group Australia, and the NDIS is growing; this is your chance to get involved and join one of Australia's fastest growing sectors! If this resonates with you, please APPLY NOW!

ONCALL is committed to safety and wellbeing of all children, young people and people with disability. This will be the primary focus of our care and decision-making. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.