ABOUT ONE&ALL

Join One&All, a groundbreaking not-for-profit, start-up organisation dedicated to raising the bar in services for young adults with disabilities and mental health challenges. We advocate for rights, equity, and visibility while fostering a thriving community. Our grand vision is to establish a series of holistic hubs providing exceptional day program services and to expand our service offering to include accommodation.

ABOUT THE ROLE

Working alongside the Executive Director, as the General Manager you will be instrumental in shaping our organisational vision and operations strategy, guiding the implementation of growth-focused strategies, and positioning One&All to capitalise on market opportunities. As the General Manager you will also be responsible for providing operational direction and leadership to a small, dynamic team.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Collaborating on strategic planning, business development, expansion, and growth.
• Overseeing service delivery to achieve client satisfaction, business goals, and strategic objectives.
• Managing operations, finances and staff for continuous improvement.
• Leveraging your NDIS knowledge to align service delivery with best practices.
• Providing guidance to the Executive Director on the development and execution of a marketing strategy.
• Providing leadership and supervision to a multi-disciplinary team.
• Cultivating a culture of continuous improvement, prioritising participant needs.
• Building trusting relationships with key stakeholders, including government agencies and donors.
• Guiding long-term business model development.
• Overseeing regular financial and operational reporting.
• Overseeing annual financial and operational planning.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:

• A minimum of 2 years in a similar leadership role in a not-for-profit organisation delivering day programs.
• Demonstrated experience in driving business growth and developing new service models.
• Familiarity with policies, procedures and standards related to delivering programs of support.
• Demonstrated ability to shape and execute strategy, drive innovation, and foster a positive workplace culture.
• Significant people leadership experience, including a demonstrated ability to motivate and influence others to deliver outcomes.
• Demonstrated success in collaboration and consultation with key stakeholders.
• An understanding of the development and execution of marketing strategies.
• High level communication skills, including excellent interpersonal skills.