About OzHarvest:

OzHarvest is a leading food rescue organisation on a mission to ‘Nourish our Country’ by stopping good food from going to waste and delivering it to charities that help feed people in need. Through our education programs and our advocacy work, we hope to inspire others to change their behaviour and help reach the national target of halving food waste by 2030.

About the role:

Join the OzHarvest team at the Waterloo Market and make a real difference in the lives of those who need it most!

We’re looking for a compassionate and proactive Guest Liaison to be the first point of contact for our guests, ensuring they feel welcomed, supported, and valued as they access food and community services. This is a dynamic role that blends customer service, community connection, and the opportunity to work in a fast-paced, meaningful environment. If you’re passionate about helping vulnerable communities and want to be part of a team that truly makes a difference, we want to hear from you!

The role is 11 hours per week across Friday and Saturday until Feb 2026.

Your Key Responsibilities:

• Guest Care: Greet and assist guests with signing in using the Market Membership System, ensuring a warm and welcoming atmosphere
• Data Collection: Collect accurate data for reporting (e.g., how many guests shopped) to support the operations and success of the market
• Relationship Building: Develop a strong understanding of guests' diverse needs and foster a sense of trust, care, and connection with those experiencing vulnerability
• De-escalation & Support: Use excellent communication skills to prevent and resolve challenging situations, and work closely with the team to identify guests who may need additional support
• Safety & Risk Management: Ensure the safety of guests, volunteers, and staff by identifying and managing potential risks and applying conflict resolution strategies
• Smooth Operations: Assist with general administration and ensure the smooth day-to-day operation of the market

What We’re Looking For:

• A deep commitment to the OzHarvest cause and values
• Experience in customer service, with a special focus on working with vulnerable communities
• Strong conflict resolution skills and the ability to manage difficult situations with empathy and professionalism
• Proactive, organised, and confident under pressure
• Intermediate computer skills (iPad, printer, CCTV, etc.)
• A current police check

Desirable:

• NSW Security License
• Mental Health First Aid Certificate

If you’re ready to bring your passion and skills to a cause that truly impacts the lives of others, apply now to become part of the OzHarvest team. Together, we can make a difference!

To apply:

Please follow through the online application process and attach your CV, a cover letter, and include a message as to “Why would you like to work at OzHarvest?” (creativity encouraged!).

Please note that only applications with a cover letter addressing the question above will be shortlisted.

OzHarvest is proud to be an equal opportunity employer that supports diversity, inclusion and belonging. Please note: If you have a Language or Cultural special consideration, a disability or impairment or use assistive technology, please let us know in your Cover Letter when applying. You can ask a support person to help you through the application and interview process.