We are seeking not one but TWO magnificent people to part-time job share and Manage our Office

The Office Managers are the warm and friendly ‘first faces’ of OzHarvest, responding to queries from the public – at the reception desk, over the phone and by email.

This role is the glue of our national headquarters (HQ) in Alexandria, enabling our team by ensuring HQ’s smooth and efficient operations.

The Office Managers will have a strong sense of ownership and pride in our work, and in keeping HQ humming.

Be a positive and effective team member and bring the OzHarvest values to life:

• Demonstrate each value in every one of your actions and decisions
• Contribute to the successes of your team by supporting your team mates to be the best they can be
• Communicate honestly and openly at all times

Customer service

• Staff the HQ reception desk and welcome guests to OzHarvest
• Manage the OzHarvest hotline and public inboxes, responding to queries from the community or forwarding them to the relevant staff member for follow up.
• Resolve food delivery queries from supermarkets and charities
• Train and supervise volunteers to provide customer service / reception support
• Respond to internal queries

Office management

• Oversee day-to-day office activities at HQ
• Manage common areas and shared facilities, including meeting rooms, kitchens, parking and lockers
• Procure stationery, basic equipment, consumables and other supplies
• Keep the office tidy and supervise contract cleaners
•  Support set up for meetings and special events
• Remotely support the management of other OzHarvest sites in NSW, e.g. sourcing tradespeople

Administrative support

• Manage mail and couriers, including collection/ delivery from Australia Post
• Maintain internal systems, including calendars and distribution lists
• Support the CEO’s Executive Assistant, including booking travel and accommodation
• Support correspondence with volunteers, including responding to queries

At OzHarvest we are a team and all work together to contribute to to ensure we are delivering on our purpose to Nourish our Country. In order to be able to deliver on our purpose:

• There is an expectation that for all major events we, as a team, come together and take on additional responsibilities to deliver a successful event.
• We are mindful of delivering the best possible outcomes by maximising contributions and minimising costs wherever possible and we do this by:
  • Seeking in kind work wherever possible, donations of goods the best possible quotes from suppliers and where possible in-kind support for the work that we do
  • Directing any potential financial donor relationships to the fundraising team

Volunteering out of hours to support our purpose, from time to time

Qualifications

• Certificate in Business Administration (preferred)
• Current and Valid Police Check
• Safety Course (provided in house)
• Current First Aid Certificate
• Current Working with Children’s Check (WWCC)

Skills, Knowledge & Experience

• At least two years’ experience in business administration or a similar role
• Experience providing customer service
• Excellent written and verbal communication skills
• Well-developed time management, planning and organisational skills
• Experience developing internal systems and processes
• Strong technology skills, ideally with MS Office and Salesforce (or ability to learn).
• Current driver’s licence and the willingness to drive in the course of work