About the role

Pathway Essentials is seeking an experienced and passionate Case Manager and Team Leader to join our team in Daylesford, Victoria. In this full-time role, you will drive meaningful change by empowering participants with complex needs, including disabilities, trauma histories, and behaviours of concern.

Collaborating with a multidisciplinary team, you will ensure high-quality, person-centred care. Additionally, you will lead and inspire support workers, providing the mentorship, skills, and resources needed to deliver impactful and compassionate support.

What you'll be doing

• Case management and support- Manage a case load of participants, ensure participants needs and goals are met, coordinate participant care.
• Team management and support- Support a team of support workers, facilitate worker training and development, improve workplace processes.
• Collaboration and stakeholder engagement- Attend care team meetings, collaborate with compliance and operations teams, coordinate with allied health professionals.
• Intake and Participant Onboarding- Coordinate participant intake, complete necessary documentation, develop and implement support plans,

What we're looking for

• Bachelor’s degree in Social Work, Youth Work or a related field, or equivalent relevant experience in case management within the disability, youth or health sector.
• Proven experience in case management, particularly in managing participants with complex needs, behaviours of concern, and substance use issues.
• Strong leadership skills: Experience in leading or managing teams, with the ability to motivate, support, and develop staff.
• Excellent communication skills: Ability to collaborate effectively with participants, families, support workers, and external stakeholders.
• Strong understanding of NDIS processes, policies, and procedures, including participant plans and reporting requirements.
• Ability to multitask and manage competing priorities in a fast-paced environment, with a keen eye for detail.
• Commitment to high-quality, person-centred care: A passion for supporting individuals, and their families and a dedication to continuous improvement.
• Experience in program development highly desirable (job skill readiness, music production or animal assisted learning).

What we offer

At Pathway Essentials, we are committed to supporting our employees and helping them grow in their careers. In this role, you will have access to ongoing training and development opportunities, a competitive salary and benefits package, and the chance to make a meaningful difference in the lives of the people we serve. We also offer flexible work arrangements.

About us

Pathway Essentials’ programs and therapeutic experiences are designed to promote positive engagement, provide experiential learning and improve future prospects for young people 8 to 25 years of age.

Many of our participants have complex needs and trauma histories. We use evidence-based and person-centred interventions to meet the individual’s needs and engage their interests in a sustainable, creative, practical and healthy way.

The interventions we implement are designed to empower, support and educate individuals, building their capacity to overcome adversity and to create a positive change.

At Pathway Essentials, we offer individual support services, a food van program, music program and animal assisted education programs.

A position description is attached.