• Part time position - 48 hours per fortnight
• 7-day roster (Monday to Sunday) & public holidays
• Scale 5 - $39.40 per hour (prob rate - first 3 months) and then $43.25 per hour inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.

About the Role

We are looking for a Duty Manager to join our team at the iconic Phillip Island Penguin Parade and help deliver a world-class experience for our visitors.

As Duty Manager, you will oversee the operational aspects of the Penguin Parade each evening. You will be responsible for managing the opening and closing procedures, service delivery, guest experience, and site presentation, with a strong focus on safety and quality. You will provide leadership and direction to the team, ensuring effective and efficient operations throughout the evening. In addition, you will play a primary role in Emergency Management and risk management activities, all while making quick, effective decisions to address any challenges that arise.

For further details about the role, including duties and responsibilities, please refer to the Position Description - Duty Manager

About you

We are seeking a proactive, solution-oriented individual who can make quick, informed decisions in high-pressure situations. With excellent communication skills and a strong focus on safety and customer experience, you'll help ensure the Penguin Parade operates smoothly each evening. If you’re adept at managing operational challenges, can stay calm under pressure, and are passionate about delivering an outstanding visitor experience, we want to hear from you!

Take on this diverse role and help guide the Penguin Parade to success night after night. Apply now!

The Benefits

• Part time role - 48 hours per fortnight, offering an attractive work life balance
• 7-day roster (Monday to Sunday) & public holidays
• Position covered under Phillip Island Nature Parks Enterprise Agreement
• Scale 5 hourly rate - $39.40 (at commencement), $43.25 (after 3 months)
• Access to our Employee Assistance Program (EAP) for you and your family
• Professional development opportunities
• Discounts on entry fees in to our attractions, food, beverages, and retail purchases and more...

Key Selection Criteria

• Demonstrated experience managing customer service at a high level preferably within the tourism industry.
• Proven ability to effectively lead a diverse team.
• Knowledge of key aspects of tourism operations and the ability to effectively implement policy and procedures.
• Ability to multi-task and prioritise in a fast-paced work environment.
• Exceptional communication skills.
• Medium level of computer skills using Microsoft Office (Word, Excel, Outlook).
• Strong leadership and confident in decision making.

Other Requirements:

• Working with Children Check.
• Drivers’ License
• First Aid Level II and CPR

How to Apply

If this sounds like you, please apply by submitting your resume and cover letter addressing the key selection criteria.