The opportunity

This newly created position offers an exciting opportunity to contribute to the technical and data infrastructure that underpins the delivery, monitoring, and evaluation of learning initiatives across our portfolio. The Learning Systems and Data Officer will play a central role in managing and optimising the Learning Management System (LMS), supporting data-informed decision-making, and contributing to the success of our training programs through reliable systems and accurate, timely reporting.

You will bring a systems-focused mindset, strong attention to detail, and a collaborative approach to ensure the smooth operation of online learning offerings. The role involves monitoring enrolment trends, streamlining reporting processes, and maintaining high-quality training data across multiple platforms. It’s well-suited to someone who enjoys working at the intersection of technology, data, and education, and who values continuous improvement.

There are options for not-for profit salary sacrificing, and flexible home-based working blended with an on-site presence.

The role is located at the University of Melbourne, in the Department Psychiatry.

Key Responsibilities

• Manage and optimise the Learning Management System (Moodle) to ensure reliable performance, accurate data capture, and a positive learner experience
• Monitor enrolment, participation, and completion trends, and prepare standardised monthly reports for external stakeholders, and to support planning, evaluation, and financial reporting
• Provide day to day support to LMS users, including account creation, access and resolving technical issues
• Coordinate the administration and reporting of evaluation tools, including the use of Qualtrics for surveys and outcome measurement
• Maintain and update training-related databases, spreadsheets, and external platform listings to ensure data integrity and accuracy
• Collaborate with team members to improve and document processes for data collection, analysis, and reporting
• Provide technical support for learning and reporting technologies, including troubleshooting and liaison with vendors or IT as required
• Manage and optimise the eCommerce storefront, ensuring accurate course listings, seamless purchasing and enrolment processes, and a positive user experience for customers

Other

• Occasional engagement with external stakeholders to align systems, deliver learning solutions, and data
• Participation in regular team meetings and planning sessions
• Commitment to continuous improvement and professional development in relation to learning technologies and data management
• Adherence to privacy, data security, and ethical standards in handling learner and organisational data
• Qualifications, experience and requirements

Selection Criteria

Essential

• Demonstrated experience in the administration and technical management of a Learning Management System (e.g. Moodle, Canvas, Blackboard, or similar)
• Qualifications in a relevant field such as Training and IT
• Excellent customer service skills
• Proficiency in compiling, analysing, and presenting data from various sources, including spreadsheets, databases and reporting dashboards
• Strong digital literacy skills
• Ability to manage competing priorities and meet deadlines with accuracy and attention to detail
• Excellent written and verbal communication skills, particularly in the preparation of reporting summaries and documentation
• Willingness to work collaboratively and engage in cross-functional communication with internal stakeholders
• Awareness of data privacy and ethical principles in handling learner and organisational data

Note: You will be provided with a comprehensive briefing on internal systems and processes for data handling and reporting used by Phoenix Australia.

Desirable

• Familiarity with Qualtrics or other survey/evaluation platforms
• Experience working with project or financial data in an educational or training context
• Prior experience coordinating or updating content on external partner platforms or training directories
• Interest in process improvement and systems optimisation

Special requirements

• Proof of full COVID-19 vaccination in accordance with University of Melbourne policy.

Work Type: Part time (0.6 FTE) Fixed term, one-year contract (renewable)

Superannuation rate: Employer contribution of 11.5%

Salary Sacrifice: As a health promotion charity up to $15,900 per FBT year

About Phoenix Australia

Phoenix Australia is Australia’s National Centre of Excellence in Posttraumatic Mental Health. For 30 years we have been a national and international leader in our field and are at the forefront of the understanding, prevention and recovery from trauma. We have researchers, clinicians and specialists in psychology, psychiatry and social work.

We are a unique organisation, bridging the gap between research and research translation, and integrating our knowledge and skills into an end- to-end service for our clients. Our work encompasses four main Portfolios: Research, Policy and Practice, Education and Workforce Development, and Clinical Services, with enabling services provided by Corporate Services.

Our program of internationally acclaimed research aims to advance the knowledge of posttraumatic mental health. Through the application of diverse research methodologies, we aim to create real-world solutions and translate research findings into practical implications for governments, organisations, and communities.

Our Policy and Practice portfolio encompasses policy and service development to establish the standards of best practice for the management of trauma. We translate research into best practice policies and procedures for organisations, and work with organisations to build their capacity to minimise the impact of workplace trauma.

Our evidence-based workforce education and training programs improve the practice of those working with people, organisations, and communities affected by trauma. We provide tailored and integrated training, supervision, and consultation services that meet the specific needs of a diverse range of clients, large or small.

Our Clinical Services portfolio oversees the delivery of clinical activities across Phoenix. It offers specialist psychological and psychiatric trauma assessment and treatment services to a range of high-risk populations, as well as community members suffering from trauma related mental health disorders and provides expert advice and support to mental health practitioners working with high- risk clients.

Phoenix Australia is an independent not-for-profit organisation and a registered charity. With an affiliation with the University of Melbourne, we have a close working relationship with the Department of Psychiatry within the Melbourne Medical School. Our Board of Directors includes independent members as well as senior representatives from the Departments of Veterans’ Affairs and Defence.

For further information, please visit Phoenix Australia’s website at phoenixaustralia.org.

Equal Opportunity, Diversity and Inclusion

Phoenix Australia is an equal opportunity employer, committed to providing a workplace free from all forms of unlawful discrimination, harassment, bullying, vilification and victimisation. We value diversity because we recognise that the differences in our people’s age, race, ethnicity, culture, gender, nationality, sexual orientation, physical ability and background bring richness to our work environment.

Occupational Health and Safety

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct, and to promptly report all incidents and injuries and cooperate with measures to improve workplace safety.

Other information

The following checks may be required: educational qualifications; national police record; working with children; proof of the right to work in Australia.

During employment, further project-specific security clearance may be required to allow staff to access sensitive information.

The Fair Work Information Statement (fairwork.gov.au) provides further important information about your pay and conditions.

Enquiries to: [email protected], using the subject line: Learning Systems and Data Officer enquiry via EthicalJobs. 

A position description is attached.