Our Team

In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.

Justice Connect’s Homeless Law is Victoria’s specialist free legal service for people experiencing or at risk of homelessness. Since 2001, our Homeless Law team has worked closely with pro bono lawyers to increase access to specialised legal support for people experiencing or at risk of homelessness.

Our tailored Homeless Law services, which focus on preventing and ending homelessness, are outreach-based and client-centred, and don’t just focus on legal needs. Homeless Law has integrated staff social workers and collaborates with community sector partners to ensure that clients’ needs are holistically addressed. Homeless Law also prioritises advocating for better laws and policies through evidence-based strategic engagement and advocacy, which is focused on stopping homelessness before it starts and preventing the criminalisation of homelessness.

Our ideal candidate

You'll bring to the team experience in the following areas:

• Advanced skills in Microsoft Office suite, preferably including Microsoft Dynamics 365 (Dynamics) and PowerBi
• Experience in managing data entry as well as data reporting to produce high quality reports.
• Experience in monitoring and implementing data processes including in relation to reporting, funding requirements and service delivery
• Experience in a comparable role, particularly providing high quality administrative support in a fast-paced environment
• Experience working with a diverse range of clients and stakeholders, including help-seekers experiencing challenging circumstances and complex vulnerabilities

Candidates will need to demonstrate commitment to Justice Connect's vision, strategy and values.

What you will achieve in the role

In this role, you’ll work to:

• Provide strong administrative support to pro bono lawyers, staff lawyers, and social workers with a focus on the operation of Justice Connect’s case management platform, Dynamics.
• Ensure the maintenance of accurate records and files, including gathering information about clients’ legal matters, conflict checking, recording file notes and the collation, analysis and reporting of Homeless Law’s service delivery data
• Produce accurate and timely data reports in relation to funding, projects, advocacy and efficient service delivery including through supporting project evaluation-based tasks.
• Play an active role in the provision of timely and professional services, so that access to the justice system is improved through pro bono legal assistance for people experiencing or at risk of homelessness
• Ensure professional and timely communication by phone and email to Homeless Law’s help seekers as well as pro bono lawyers, caseworkers and other key stakeholders

A week in this role

If you were here last week, you would have:

• Attend to Dynamics related tasks, including by fulfilling data requests for Homeless Law’s service delivery and project work and troubleshooting issues for pro-bono lawyers
• Ensure accurate data entry across Homeless Law’s service and produce a report for a key funder on service delivery trends
• Speak to multiple help seekers and their caseworkers via phone and email and conduct intake for their legal issues
• Attend a daily triage meeting with other legal administrators, lawyers and PLT students to identify legal issues and ensure clients can get legal assistance through one of our pro bono legal clinics
• Attend an internal meeting about the connection between our integrated legal and social work service delivery, digital innovation, law reform and advocacy work
• Attend a weekly social catch-up with the team online

How to Apply

Please upload your resume and a cover letter which outlines your skills and experience that will help you achieve success in this role.

For further information contact Breigh Smith on 03 8636 4411.

Important role information

The position reports to the Senior Lawyer.

Employment is full time fixed term until 30 June 2026.

The salary for this role is $71,875.27 per annum (plus 11.5% superannuation) with annual leave loading and generous salary packaging options.

This role is based at our Melbourne office with 40% of the month in the workplace with hybrid working arrangements.