The Opportunity

At Plan International Australia, everyday is a opportunity to make a difference. In this dynamic role, you'll drive meaningful change by optimising our Salesforce platform to support vital fundraising and marketing efforts, all while ensuring data integrity and organisational efficiency.

Who are we?

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years and are now active in more than 80 countries.

Plan International, at its core, commits to Safeguarding Children and Programme Participants. That means we uphold our obligations to ensuring no children or programme participants are harmed or put in danger of any kind of abuse, due to their affiliation, interactions, or involvement with the organisation, its members, or in any of our operations, initiatives, or activities.

What is it really like?

As Salesforce Administrator, you will play a key role in helping us further our mission to promote children’s rights and equality for girls. You will be part of a dynamic, mission-driven team focused on driving impactful, sustainable change. You will be responsible for, ensuring that all your work aligns with our values of equality, human rights, and gender justice.

An average day in the PIA Data & Insights team is quite varied – no day will be quite the same, but throughout your time, we will see you performing these duties:

• Salesforce Platform Support: Assist in managing user access, licenses, and service quotas to ensure the smooth operation of the Salesforce platform. Monitor and implement platform updates to minimize disruptions to daily activities.
• System Coordination and Improvements: Support the ongoing coordination of Salesforce UI and data structure updates to meet the evolving needs of fundraising and marketing teams, ensuring system functionality aligns with business requirements.
• Data Maintenance: Help maintain the quality and accuracy of CRM data by performing data hygiene tasks, supporting the Data and Insights team in adhering to data quality standards.
• Campaign Support: Provide support to the Fundraising team by assisting with campaign data structures and executing bulk data imports/exports as needed for ongoing appeals and campaigns.
• Feature Enhancements: Assist in enforcing change governance protocols, ensuring updates and enhancements are tested, documented, and deployed effectively, with input from stakeholders.
• User Support and Documentation: Serve as a point of contact for Salesforce-related queries from users, identify areas for improvement, and support the creation and maintenance of documentation on CRM processes and user guidelines.
• Our office is in Melbourne CBD. We’re looking for someone who can undertake some of their work here, and some of their work at home.
• We work hard, but we are always flexible and supportive, offering inclusive leave. We have weekly team meetings, and regular organisation-wide catch ups. From salary packaging to an Employee Assistance Program to support your wellbeing, we are a people-first workplace.

Who are you?

To succeed in this role, you will need:

• A deep commitment to children’s rights, gender equality, and social justice.
• The ability to challenge inequitable systems and champion inclusive processes.
• Strong interpersonal skills, with a focus on coaching and collaboration.
• High levels of self-awareness, empathy, and a willingness to continuously learn and adapt.
• A passion for child protection and safeguarding in all areas of your work.

Our commitment

We make hiring decisions based on your skills, passion and experience – this experience extends outside the workplace, and includes lived experience. Even if you don’t wholly fit the criteria, we still want to hear from you! At PIA we believe in looking for perspectives and abilities that new team members can bring and add to our culture.

We are dedicated to working with people from all sectors of the community. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Benefits

• We operate in a hybrid model, working from home or the office, and with capability to support remote workers interstate
• An open workplace in a central location in Melbourne CBD.
• A flexible and supportive workplace culture to make space for the other important parts of your life
• We care about people’s learning and career ambitions and have a learning & development framework to support this
• Regular organisation events, offsite staff sessions and social events to make sure we stay connected
• Salary packaging
• Employee Assistance Program and other initiatives to support your mental health and wellbeing
• An inclusive working environment with various groups such as Diversity, Equity & Inclusion Working Group, Reconciliation Action Plan Group (RAP), Pride Network Committee and Social Committee.

Hours, pay and start date

This is a full time, ongoing role. The pay rate aligns with Level 4 of the SCHADS Award. We are looking for someone to begin the role as soon as possible, however can be flexible on start time.

What’s Next?

Read the full Position Description (PD) and see whether you think the role is right for you . If you’re interested, upload your cover letter and resume through the Apply Now link. Include in your cover letter how your skills align with the criteria as set out in the PD.

Once we’ve got these, if you advance to the next stage, you will be contacted and invited to an interview, either online or face-to-face at the office.

Please note: When you apply, and if you are comfortable to do share, please know PIA upholds a safe space to share the pronouns you use, and is also prepared to make any reasonable accommodations or adjustments you may need throughout both the recruitment process as well as the course of your employment.

Plan International believes that in a world where children and program participants face so many threats of harm, it is our duty to ensure that we do everything we can to keep children and program participants safe. As part of our efforts to create safe environments for children and program participants, candidates will be required to complete a satisfactory National police Check, sign our Safeguarding policies and code of conduct, and where necessary complete a Working with Children Check. 

Join Plan International Australia and help create justice for children and equality for girls.