• Work in a high performing, values-driven organisation
• Competitive salary with salary packaging benefits
• Hybrid work arrangement with office located in Cheltenham, VIC
• Full-time 24-month contract position

ABOUT PETS OF THE HOMELESS

Pets Of The Homeless (POTH) help keep vulnerable people and their pets together by alleviating the burden of providing essential pet care during times of hardship. We believe that the companionship and the therapeutic value of pets is immeasurable and nothing should come between a loving owner and their pet. Not homelessness. Not financial hardship. Not domestic violence. Pets are family – and nothing should stand in the way of that. Each team member is an integral part of achieving our vision of a community where no person is separated from their pet due to homelessness or disadvantage.

ABOUT THE ROLE

As the Strategic Operations Analyst, you’ll work closely with our CEO to provide professional leadership and expertise in data reporting, dashboard and analysis capabilities to develop tools, systems and processes to deliver on its strategic objectives and key initiatives that will shape the future of Pets Of The Homeless. You’ll lead the charge in developing an effective analysis and reliable reporting solutions that will support facility planning, service expansion and operational efficiency—ensuring we are positioned for sustainable growth.

This is a unique opportunity for a strategic thinker with a passion for social impact to make a tangible difference in the lives of people and their pets.

KEY POSITION TASKS

The role includes but is not limited to:

Undertake and lead the development of reports, dashboard or analysis relating to support the following areas:

• CRM Management & Optimisation: Develop a business case outlining CRM infrastructure requirements, assess operational needs, and implement a transition strategy for system optimisation or migration. This includes data management, workflow automation, user training, and integration with existing systems. The goal is to enhance efficiency, improve stakeholder engagement, and ensure seamless adoption by the end of 2026.
• Service Expansion: Conduct a service provision analysis to assess potential new locations, with a focus on regional Victoria. Develop a suite of recommendations based on client demographics, service demand, and funding alignment.
• Facility Planning & Relocation: Develop a business case defining infrastructure requirements, assess operational needs including logistics, budgeting, and risk assessment. The goal is to achieve operational readiness by the end of 2027.
• Financial Analysis & Budgeting: Develop budgets for service expansion and facility transitions (excluding funding acquisition responsibilities).
• Operational Efficiency & Process Improvement: Conduct in-depth reviews of current operations and recommend enhancements to improve service delivery and resource allocation.
• Corporate Partnerships & Strategic Growth: Evaluate existing partnerships and identify opportunities to expand veterinary, safe shelter, and pet food services. Develop engagement strategies to strengthen and grow relationships.
• Performance Measurement & Reporting: Design metrics, dashboards, and reports to track and evaluate the impact of strategic initiatives and operational performance.
• Data-Driven Insights: Leverage Power BI and other analytics tools to support decision-making, generate insights, and enhance reporting capabilities.
• Strategic Initiatives: Assist the CEO with key strategic projects, including but not limited to CRM integration and optimisation.

Ad-hoc duties: The incumbent can expect to be allocated duties not specifically mentioned in this document but within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

KEY SELECTION CRITERIA

Essential:

• A minimum 4+ years proven experience in business analysis, strategy, or senior business development roles.
• Expertise in feasibility studies, business case development, and financial modelling.
• Strong stakeholder engagement skills, with experience building and maintaining strategic partnerships.
• Excellent problem-solving and decision-making abilities with strong attention to detail.
• Highly proficient in Power BI and other data analysis tools to provide actionable insights.

Capabilities:

• Strong written and verbal communication skills, including the ability to write reports, proposals, and strategy documents.
• Ability to influence without direct authority, fostering collaboration across teams and external stakeholders.
• Ability to work independently demonstrating appropriate levels of initiative.
• A strong team ethic and a willingness to assist in other areas.

Desirable:

• Tertiary qualification in business or data analytics
• A background in finance reporting and business intelligence is highly desirable.
• Background in facility planning, logistics, and operational transitions.
• Prior experience in non-profits, social enterprises, or community service organisations.
• Understanding of funding structures and grants in the community sector.
• Proven reporting experience including CRM system and process optimisation experience
• Ability to work on site at least one to two days per week.

Don’t meet every requirement? That’s okay! If you have most of the essential skills and believe you can add value to our team, we encourage you to apply. We know that skills can be transferable, and the right attitude and passion can make a difference.

BENEFITS/PERKs

• Flexible working arrangements, including a hybrid model of working from home and in the office
• NFP salary packaging (up to $15,900 per year tax free) and entertainment packaging (up to $2,650 per year tax free)
• Work laptop provided

• Four Care Day – given in addition to annual leave so you can take care of your well-being

• Pet friendly work environment
• Exciting work in a small but mighty organisation with passion and a BIG impact
• Ongoing training and professional development. We encourage cross-skilling and up-skilling
• Access to a holistic Employee Assistance Program with offerings on mental health, nutrition, financial coaching and much more

ADDITIONAL INFORMATION

Pre-existing injury: The person appointed to this position will be required to disclose any pre-existing injury or illness that may be adversely affected by employment in this position.

Equal opportunity: Pets of the Homeless is an equal opportunity employer and prohibits discrimination and harassment of any kind: Pets of the Homeless is committed to the principle of equal employment opportunity for all team members and to providing a workplace that is free from discrimination and harassment.

Employment is subject to:

• A current police record check
• Evidence of the right to work in Australia
• Verification of qualifications
• Two reference checks

Click "Apply Now" to submit an application.

If you have any queries about the role before you apply, please reach out to Yvonne Hong at [email protected], using the subject line: Strategic Operations Analyst enquiry via EthicalJobs.