• Join an organisation with a clear purpose to provide affordable housing for all
• Partner with the Housing Team to deliver professional and responsive tenancy management services
• Engage directly with residents to ensure a Resident First service experience
• Competitive salary + NFP packaging benefits + Flexible/Hybrid work environment

HousingFirst is an award-winning, independent, not-for-profit organisation providing social and affordable community housing for people on low to moderate incomes. We draw on 30+ years of financial, design, construction, and project management experience to create some of Melbourne’s most attractive and liveable developments. Our services are particularly targeted to people who are disadvantaged, experiencing housing stress or at risk of homelessness.

What makes HousingFirst unique is its locally based approach to housing management with an emphasis on building local communities that are welcoming, socially inclusive and great places to live.

We are currently in an exciting new growth phase with the significant planned expansion of our property portfolio. To support this continued growth, we have opportunities for Housing Officers to join our team.

As Housing Officer you will manage a range of tenancy and/or property functions across an allocated portfolio and provide professional and responsive tenancy management services.

This opportunity is not just a job, but a chance to be part of the solution towards a future where everyone has a place to call home.

Responsibilities include, but are not limited to:

• Identifying and assessing customers’ housing needs.
• Providing information, advice and assistance to customers regarding their housing options.
• Responding to resident issues and facilitating the resolution of disputes affecting residents.
• Representing HousingFirst at the Victorian Civil and Administrative Tribunal when required.
• Ensuring tenants understand their responsibilities with regard to rental payments.
• Maximising rental income including pursuing rental arrears.
• Conducting property inspections, and;
• Ensuring effective and efficient allocation of new tenants to vacant properties.

The successful candidate will have:

• Practical knowledge of Residential Tenancies Act 1997 (Vic) and the Victorian Civil Administrative Tribunal (VCAT).
• Demonstrated experience in tenancy management of community, private or public housing.
• Demonstrated experience in working effectively and compassionately with people with complex needs and challenging behaviours.
• Proven ability to use interpersonal skills in everyday workplace situations.
• Demonstrated sound written and oral communications skills.
• Competency in administration skills such as database management, Microsoft Office and basic computing.
• Tertiary qualification in a relevant discipline would be advantageous.

What we offer:

• A workplace characterised by our values of Integrity, Respect, Inclusiveness, Collaboration and Accountability.
• Attractive remuneration package - Base Salary + Super + NFP Salary packaging
• Flexible/Hybrid working conditions - up to 2 days per week Work From home .

To be considered for this opportunity you must have Australian Citizenship or Permanent Residency Status. A Working with Children and National Police Check will also be required for the preferred candidate.

A position description is attached.