About Us

We are committed to providing comprehensive support services to our NDIS participants and you will play a critical role in ensuring the delivery of high-quality support services. Our person-centred model of mental health support strives to provide each of our participants with the right support worker to empower them to build capacity and achieve their NDIS goals.

About the Role

The role involves overseeing and supporting a team of key workers and participants. The primary focus is to ensure that the services provided meet both organisational standards and the needs of the participants.

Key responsibilities will include:

• Building and maintaining strong participant relationships and support networks.
• Conducting monthly 1:1 meetings with our field staff.
• Collaborating with the Rostering Officer to resolve shift coverages and providing guidance on service delivery and scheduling.
• Monitoring our Client Management System, ensuring completion of shifts, case notes and processing weekly timesheets.
• Monitoring complaints and feedback system.
• Acting as a communication support point for participants during crises and connecting them to relevant support services.

What You Will Bring

Bring your positive attitude and transferable skills; the right candidate does not require industry experience for this role! We are looking for someone who can problem solve, adapt their communication style and efficiently multitask with strong organisation skills.

What We Can Offer You

• Professional Training & Development Program.
• Employee Assistance Program (EAP).
• KPI Reward and Recognition Program.
• Bright, modern open-plan office environment.
• 10 - 15 minute walk to Cranbourne Station + access to nearby bus stops!

Please apply by clicking "Apply Now" below.