The Queensland Council for LGBTI Health (formerly Queensland AIDS Council) is a Queensland statewide non-profit, communities-based health promotion charity focused on providing quality services that enhance the health and wellbeing of Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl and Brotherboy people and communities in Queensland.
Formed in 1984, the organisation has over three decades experience working with our communities to deliver health services and health promotion that are peer led and community based.
We receive funding from Local, State and Commonwealth Governments for some of our work, generate our own income and also rely on the contribution of volunteers, donors and other supporters from Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy people and wider communities to deliver our other services.
The Client Services Lead will be responsible for establishing and managing statewide delivery of person-centred services to LGBTI people and communities.
Central to this role, is the ongoing attention on systems that support the day-to-day management of a diversity of health services across General Practice, Psychological Supports and in Community Services delivery.
In addition to this, the role involves operational and strategic elements requiring skills in leadership, planning and service development. \
The Client Services Lead will have a significant role in managing client issues and pathways across the state including the development of holistic client-led service delivery programs and services, including holistic health services across ageing, community health, sexual health, suicide prevention and mental health.
This role will be key in clinical stakeholder management and will guide the Clinical Governance Committee and is the Key Lead for the Clinical Services Framework for QC physical and mental health services. This requires hands on knowledge and experience in the operation of clinical spaces and multi-disciplinary teams requiring remote practice supervision.
There will be significant work to operationalise a model that works in a new way across the state and experience of implementation of health services is highly desirable.
The successful incumbent of this position will be a strategic and operational leader. They will draw from demonstrated experience in leadership, planning and development to enable best practice.
Highly desirable: Experience within a setting that sees and actions health holistically.
This position allows for a mixture of home based and office-based hours.
Our work is always informed by the evidence, and at the centre of what we do are the voices of community.
We also utilise the Rainbow Tick Principles and Practice Standards to guide our work, and use this Framework to facilitate genuine Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy inclusion and continuous innovation and quality improvement amongst staff and other parts of the organisation. Demonstrating inclusion and meeting the Practice Standards in our own work is a key deliverable for all staff positions.
The Queensland Council for LGBTI Health is also committed to walking alongside Aboriginal and Torres Strait Islander peoples to build stronger relationships, cultural autonomy, understanding and recognition of the history, cultures and diversity that make up Australian First Nations peoples.
If you would like to have a conversation regarding this position, please reach out to Simon Betteridge via email [email protected] using the subject line: Client Services Lead - Multiple Locations enquiry via EthicalJobs.
A position description is attached.