Are you looking to join and support a growing statewide organisation that is peer-led and working to advance the health and wellbeing of our LGBTIQ+ Communities in Queensland?

Are you passionate about ensuring access for all members of our communities, and providing flexible ways for people to approach finding the support that they need?

Do you understand the importance of documenting clearly and consistently forms, supporting materials and processes so that our clients and communities are supported to lead and manage their own lives authentically?

If you answered yes to the above, then we would love to hear from you!

This role will be the First Point of Contact for inquiries coming into our organisation and provide timely and accurate information and assistance to clients and staff to facilitate service delivery within Queensland.

The Benefits

• Working Monday - Friday, office hours
• Working with people from diverse professional and cultural backgrounds
• Be recognised, well-acknowledge and rewarded
• Multidisciplinary, dynamic and collaborative team
• Be part of a growing, Peer Led, well respected organisation

Your key responsibilities

• Complete general administration and secretarial duties including mail, typing, formatting, photocopying data entry, filing (both manually and electronically) whilst maintaining a neat and tidy work area.
• Contribute to the organisation of the QC Operations Team including appointments, interviews, training sessions and training days, including catering arrangements and room bookings.
• Attend and perform secretariat duties in meetings and disseminate minutes and other information within the area when required.
• Organise and coordinate patients’ appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services.
• Assist staff and clients as requested and respond to general inquiries over the phone, email and in person.
• Contribute to development of databases and spreadsheets, and conduct audits, complete data entry, and maintain accuracy and integrity of information in databases and produce and action reports when requested.
• Monitor non-clinical supplies and order stock as well as monitoring repairs and maintenance of office equipment in the department.

Are you the right person for the job?

You will be assessed on your ability to demonstrate the following key attributes.

Within the context of the responsibilities described above, the ideal applicant will be someone who can demonstrate the following:

• Problem Solving: Integrating mental processes to provide solutions to specific situations meeting organisational or task needs.
• Quality Focus: Delivers work of high quality, validity, and accuracy of services.
• Building Relationships: Is able to establish, nurture and maintain professional relationships.
• Organisation and Planning: Plans work to maximise their efficiency and work outputs.
• Continuous Learning: Implements and plans ways to improve their skills across all skills sets, identifying gaps and seeking appropriate interventions and input from others.
• Work Ethics: Is accountable for continuing to motivate themselves to achieve input from others.
• Technical Knowledge: Intermediate / advanced computer skills. High level of Medical Terminology knowledge.

How to apply

Please click Apply Now and provide the following information to the panel to assess your suitability:

• A short-written response (maximum 1-2 pages, dot points acceptable) to the questions below:

1. Accuracy and attention to detail is important in undertaking data entry and appointment scheduling duties. What processes do you follow to ensure that the data you are entering is correct and accurate?
2. Please describe your experience with computer-based software packages and include any patient information systems you have used, outlining what functions you have performed in these systems.
3. What aspects of planning and organising do you undertake in your current role? How do you approach this? What challenges do you face and what have you done to overcome these challenges.

• Your current CV or resume, including two referees. You must seek approval prior to nominating a person as a referee.

If you would like to join a highly skilled, highly motivated, multidisciplinary team of people wanting to make a difference in our communities lives, please reach out to our Clinic Coordinator, Julie Fresta, by phone 0409 722 208 or email [email protected] using the subject line: Queensland Council Administration Support Officer enquiry via EthicalJobs.