About this role

This exciting and unique role is a strategic leadership position designed to provide authentic, adaptive and value aligned leadership and management to fulfil the organisation’s goals of recovery and healing from the impact of torture and trauma. This role is responsible for the area of Individual and Family Recovery including Duty/Support line, Intake, Brief Intervention, Individual and Family Counselling and Advocacy across the lifespan.

The role oversees the alignment of therapeutic practice and supervision provision within QPASTT values and frameworks, as well as exploring opportunities for practice innovation and extension.

The Co-CEO of Practice Leadership, Service Innovation and Quality ensures that services remain person and community-centred, trauma responsive, culturally safe and informed by the needs and experiences of survivors.

The role works in close partnership with the Co-CEO – Partnerships and Opportunities and this partnership supports an integrated model of service delivery across the organisation to best support the recovery of survivors of refugee-related torture and trauma.

What you will do

• Lead and build a work culture that empowers, motivates, and develops the diverse talents of the individual and family recovery and supervision workforce. This includes cultivating a strong trauma informed professional identity amongst staff.
• Lead the development of strategies advocating for the needs or rights of vulnerable individual, family and/or community clients.
• Lead, support and resource the Senior Leadership team to provide effective leadership and line management of staff in the areas of individual and family recovery, clinical governance and supervision.
• Represent QPASTT as a FASSTT Director and attend FASSTTCEO meetings with QPASTT’s Co-CEO.
• Oversee the delivery of high-quality services to clients of QPASTT in the areas of duty, intake, brief intervention, counselling and advocacy, and group work in these areas.
• Oversee the management of demand in Individual and Family Recovery service areas with consideration of equity of access, responsiveness, resource constraints, quality service delivery and client and organisational risk.
• Ensure that the therapeutic modalities and interventions used across QPASTT align with trauma recovery principles and QPASTT's liberation framework. This includes that staff develop and maintain their capability in key areas of direct practice competence.
• Ensure appropriate management and governance systems and strategies are in place to effectively manage and improve service standards, client and staff safety, equitable access to services and organisational risk within legislative/statutory requirements.

You will work in partnership with the Co-CEO for Partnerships and Opportunities to:

• Provide strategic leadership through the implementation of QPASTT’s 2025-2029 Strategic Plan, ensuring alignment with the values and long- term goals of the organisation.
• Support a range of strategic existing and emergent initiatives in response to a complex and unpredictable external sector environment.
• Work in an accountable and trusting partnership with the Board and the Chair of the Board to ensure that QPASTT’s structure and processes meet the strategic and cultural needs of the organisation.

You will be:

• Principled, with values-driven leadership – a strong commitment to the values of QPASTT in all aspects of leadership and service delivery, including a focus on leading with integrity and purpose. You maintain high ethical standards to guide service delivery.
• Possess a demonstrated commitment to quality and impact – driven to provide healthy governance and to sustain QPASTT’s therapeutic capability so that it can meet its vision and mission.
• Someone who engages others – connects with others, listens, reads people and situations, and communicates tactfully.

You will have:

• Qualifications in social work, psychology, human services or a related discipline. Eligibility for membership/registration of an appropriate professional association.
• A strong understanding of the values, vision and mission of QPASTT.
• Extensive senior leadership and human service management experience with a focus on:
  • complex trauma service delivery and recovery-oriented practice
  • service provision to multicultural communities
  • diversity inclusion in the workforce.
• Previous practice experience in the areas of complex trauma and in working with multicultural communities including a strong understanding of and passion for therapeutic trauma-informed and trauma- focused interventions across the lifespan and involving varied therapeutic modalities.
• It is desirable that you have a lived refugee or refugee-like experience.

Should you wish to speak with someone about this role, please contact: Liz Gordon, Co-CEO for Practice Leadership, Service Innovation and Quality at [email protected] using the subject line: Co-Chief Executive Officer - Practice Leadership, Service Innovation and Quality enquiry via EthicalJobs or phone: 0400 212 979.

A position description is attached.