Position Summary

Reporting to the Program and Venues Coordinator, the Venues Assistant is responsible for supporting the day-to-day delivery of public venue hire held at the Queen Victoria Women’s Centre (QVWC), including administrative duties, on-site support and customer service and other adhoc tasks as directed.

Key Responsibilities

• Provide responsive and immediate venue client support including processing venue bookings, site visits, logistics, general AV support, setting up and packing down of venues and amenities.
• Open and close the Centre, Monday to Friday as required outside of business hours.
• Provide reception support dealing with phone and email enquiries, receiving goods and packages, welcoming visitors, and providing information about the Centre and services as required.
• Maintain relevant systems, databases and amenities.
• Providing monthly reports to the Program and Venues Coordinator.
• Monitor stock and supplies and order as required.
• Support and attend the Centre’s events and activations where reasonably requested to do so.
• Other tasks as reasonably assigned by the CEO and Program and Venues Coordinator.

Reporting and Accountability

This position reports to the Program and Venues Coordinator.

The incumbent is required to:

• Comply with all relevant legislation and regulations, all policies and procedures.
• Observe Occupational Health and Safety (OH&S) requirements and be proactive in addressing OH&S issues.
• Contribute to the organisation and work collaboratively as part of the team.

Inherent Job Requirements

The Venues Assistant is a full-time position expected to work on site at the Centre, Monday to Friday but hours worked may be flexible, with negotiated Time in Lieu available for any overtime worked.

It is expected that the incumbent will undertake reasonable lifting of venue or office equipment and amenities while supporting venue clients and events in line with OH&S standards.

The QVWC supports flexible working arrangements, including negotiated working from home arrangements, if appropriate. Out-of-hours work will be required from time to time.

It is preferable that the incumbent has an up-to-date St John’s Ambulance First Aid certification.

Essential Skills, Experience and Personal Attributes

The position requires the following:

• Customer centric focus
• High level of competence in Microsoft Office suite
• Excellent communication skills, both written and interpersonal
• Demonstrated capacity to problem solve
• Ability to work both autonomously and as a member of a high performing team
• Demonstrated capacity to engage with a diverse range of stakeholders, including members of the public, community organisations, and service providers
• Attention to detail, resourceful, positive, flexible and well-organised
• Able to efficiently management multiple competing priorities
• Cultural awareness and sensitivity to the needs of people who identify as women or gender diverse from a range of backgrounds.

Desirable Skills, Experience and Personal Attributes

• High level of competence in Function Tracker, JotForm or similar database systems
• Experience in hospitality and event management

Terms and Conditions

• Salary: 1.0 FTE of $62,250 + 11.5% superannuation + annual and personal leave
• The Venues Assistant position is expected to work on site at the Centre, Monday to Friday, but hours of work may be flexible, with Time in Lieu available for any overtime worked
• QVWC is an equal opportunity employer that encourages a diverse workforce

QUESTIONS 

If you have questions, please email them to [email protected] using the subject line: Venues Assistant enquiry via EthicalJobs.

A position description is attached.