Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

• Full-time Ongoing located at Deakin, ACT
• Annual Salary between $85,120.35 to $91,586.55, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The ICT and Facilities Support Officer is responsible for delivering efficient and effective support for the organisation's information and communication technology (ICT) infrastructure and ensuring the smooth operation of its facilities. This role involves maintaining ICT systems, resolving technical issues, and providing user support while managing building operations, security, and maintenance.

Duties

The position must provide support to ICT Manager to manage the day-to-day operation and upkeep of RACR’s owned and leased premises, facility systems, equipment, fleet, and ancillary assets.

• Provide first-level ICT support to staff, including troubleshooting hardware, software, and network issues.
• Maintain and manage the organisation's ICT infrastructure, including servers, networks, and communication systems.
• Coordinate the maintenance, repair, and servicing of building facilities, equipment, and systems (e.g., HVAC, lighting, security).
• Oversee building security, including access control systems and alarm monitoring.
• Develop and maintain documentation for ICT processes, facilities policies, and procedures.

What you’ll need to succeed

1. Experience with L1-L2 ICT Support. Demonstrated experience in providing Level 1 and Level 2 ICT support, including troubleshooting, problem resolution, and assisting users with hardware, software, and network issues.
2. Experience in Microsoft 365 Environment. Proficiency in managing and supporting Microsoft 365 applications, including SharePoint, Teams, OneDrive, and Outlook, to ensure seamless collaboration and communication across the organisation.
3. Experience in Facilities and Project Management. Proven experience in various aspects of facilities management, project coordination, and building and property maintenance. This includes planning, execution, and oversight of facilities-related projects and tasks.
4. Stakeholder Management and Negotiation. Strong ability to manage relationships and effectively negotiate with a range of stakeholders, including contractors, service providers, and internal teams, to achieve desired outcomes.
5. Autonomous Work and Initiative. Demonstrated ability to work independently, with minimal supervision, to plan, coordinate, and maintain facility operations and implement strategic improvements.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply Now” button on RACR's careers site.

For further information about the position or application process, please email [email protected] using the subject line: ICT and Facilities Support Officer enquiry via EthicalJobs.

A position description is attached.