• Join the friendly team at one of Australia’s most successful Community Legal Centres
• Supportive culture with a strong focus on staff wellbeing
• Not for profit salary packaging and additional leave benefits
• Full-time 12-month contract based on site at Randwick

We are:

Refugee Advice & Casework Service (RACS), a nonprofit providing essential legal support and advocacy for people who have fled persecution to find safety in Australia. We help refugees, people seeking asylum, stateless individuals and those who are displaced. Our vision is of justice and dignity for and with refugees and since 1987, we've helped tens of thousands of people secure protection in Australia.
RACS provides free, dedicated legal services to people seeking asylum and refugees. Through individual advice sessions, community education and public advocacy, RACS strives to ensure that individuals and families, at risk of persecution or other forms of significant harm, gain access to equal and fair representation before the law, and are granted protection by Australia, and opportunities to seek family unity, in accordance with Australia’s international obligations.

The Role:

The primary role of the Reception and Office Assistant is to manage our reception, greeting visitors, responding to and forwarding phone and email enquiries and looking after deliveries and mail. The role will also look after the day-to-day running of the RACS office, ensuring it is clean, tidy and well supplied.

This is a full-time 12-month contract position based on site at our office in Randwick. Travel to RACS locations in Auburn & Parramatta may be required on occasion.

You will:

• Greet all visitors including clients, vendors, donors and other guests
• Log all incoming mail and deliver to the correct staff member and take outgoing mail to the post office
• Manage courier and other deliveries, unpacking and distributing office and kitchen supplies
• Respond, navigate and direct enquiries received via phone, email or in-person to the right person/program area
• Monitor, order and maintain office and kitchen supplies
• Arrange regular collection of secure shredding bin
• Act as primary point of contact with UNSW Facilities regarding cleaning, security, and repairs
• Manage office debit card and petty cash float and report to finance weekly
• Assist to monitor WHS issues to help maintain a safe and healthy work environment
• Ensure kitchen and general areas are kept clean and tidy - packing and unpacking dishwashers and wiping surfaces as necessary
• Check bathrooms for cleanliness and raise issues with cleaning services
• Support the team with other ad hoc tasks as required

You are:

A proactive and friendly team player looking for an opportunity to use your skills to make a difference to the lives of vulnerable people. The successful candidate will have the following:

Essential

• Effective communication and interpersonal skills, including the ability to communicate with a wide range of stakeholders in a confident and a respectful manner
• Ability to remain calm under pressure, manage time and priorities effectively and meet deadlines
• Ability to work independently and as part of a diverse team
• A commitment to refugee and human rights issues
• Experience in reception, customer service or similar
• Physically able to manage deliveries and carry supplies up and down stairs as necessary
• Pro-active attitude and willingness to support team members across the organisation
• Enjoys working in a role where you need to be adaptable and flexible

Desirable

• Experience working with people from a non-English speaking or a vulnerable background, including those living with trauma or who are detained
• Experience or exposure to working in a Community Legal Centre or Migration practice and the ability to work in an environment with limited resources
• Communications skills in a language other than English will be considered highly favourably

Salary

The remuneration for the position is at the SCHADS Award rate Level 2, plus superannuation contribution and loadings. Salary packaging is available to increase your take-home pay.

To Apply:

If you're ready to join our team, please submit your CV, together with a cover letter addressing the above selection criteria.  

Interviews will be held in the fortnight following with a view to commence at RACS as soon as practical.

To find out more, contact Kirsty Wood on (02) 8317 6537.

Please note, recruitment may commence earlier, and we may make decisions prior to the application close date should we find appropriate candidates.

RACS is committed to working together to achieve a more inclusive community. Our workplace strives to be one that embraces and celebrates diversity and the wide range of skills, expertise and experience we can all bring to strengthen our dynamic, collaborative, and responsive environment. RACS encourages people from all backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people that identify as LGBTQIA+ and people with disabilities.

Non-lawyers employed by RACS are required to comply with s 121 of the Legal Profession Uniform Law.

RACS particularly welcomes applications from those with the lived experience of seeking asylum, including those on temporary visas with the relevant permission to work.