About Relationships Australia

Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

What you’ll do:

As our Administration Officer, you'll be the face of our Newcastle Centre, providing exceptional client service and critical administrative support in a high-volume environment. You’ll help create a supportive first impression for clients, while managing essential day-to-day operations. You'll:

• Be the first point of contact for visitors and callers, providing warm and compassionate client service
• Manage multiple competing priorities, including phone calls, email inboxes, client bookings, rescheduling, payments, reminders, and general enquiries
• Provide administrative assistance ensuring confidentiality and accuracy in all aspects of your work
• Collaborate with your team to share responsibilities and support each other through high-volume periods

The details

• Permanent part-time position based in Newcastle
• 3 days per week - Tuesday, Wednesday & Thursday essential
• $33 - $35 per hour (depending on skills & experience) + 11.5% super + 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)

What you’ll bring:

• Demonstrated experience providing exceptional administration and customer service support, preferably within a comparable setting
• Technologically adept with the ability to grasp new systems and processes quickly
• Outstanding attention to detail to ensure the accuracy of our data/systems
• Highly organised with the ability to juggle interruptions and changes
• A calm, compassionate and firm demeanour when engaging with clients

Why work with us?

• Work alongside a great team, with people who truly care about what you achieve together
• Make a genuine difference to the lives of individuals, couples and families
• We offer many benefits including flexible working options, additional leave days, Employee Referral Reward program and a Fitness Passport
• Extra Income - You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home even more pay!
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice, we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse
• We are committed to deepening our relationships with Aboriginal and Torres Strait Islander peoples. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities

Next Steps

Interested? Apply today by submitting your CV!

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.