• Make an impact and support clients to achieve positive outcomes
• Join a respected, high quality and experienced service organisation
• Hybrid working arrangements – part-time, 4 days per week

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Centre Manager, your responsibilities include the provision of an efficient, welcoming first point of contact for actual and potential clients and referrers. The Client Service Coordinator (CSC) will supervise the administrative team including performance planning reviews and development of workplans.

The CSC will advise the manager on the implementation of all administration systems and processes at the centre and take a lead role in the design, development and implementation of new projects and new systems to ensure that smooth and efficient administration operations are in place.

This role is located at our Melbourne centre and is permanent, part-time, working four (4) days per week. The base salary range is $83,978 to $86,347 (pro-rata) per annum.

About you

• Certificate, Diploma or tertiary qualifications in administrative studies or equivalent and several years experience in a busy administrative office environment
• Highly developed computer literacy, MS office suite, CRM (preferable) and the demonstrated capacity to efficiently learn IT new systems
• Experience working in a strong customer/client focused environment
• Candidates with demonstrable skills, from previous experience with organisations and or culturally diverse client groups, staff and workforces or stakeholders will be highly valued

We provide

• Competitive salary packaging as RAV is a public benevolent institution
• Hybrid and flexible working arrangements
• Generous leave entitlements, and gratis days over the Christmas/New Year period
• Professional development and training
• Best practice clinical supervision
• Career progression opportunities

Candidates can view the position description at our careers page or contact Lisa Stockheim on 0427 316 616 for specific queries. Candidates will be required to provide evidence of two COVID-19 vaccinations. 

A position description is attached.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.