About headspace and RAV

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers core areas including mental health, physical health, work and study support and alcohol and other drug services. Relationships Australia Victoria (RAV) is the lead agency for headspace Bairnsdale and headspace Sale which are governed by a consortium of local community organisations who provide expertise, support and advice to RAV.

About the role

You will report to the Centre Manager, with key responsibilities including providing a welcoming first point of contact to walk-in clients, directing incoming phone enquiries and responding to emails in a helpful and professional manner. This involves efficient coordination, booking, data entry and processing of all appointments and preparing documentation pertaining to all stages of client work. You will also be responsible for receiving and posting payments and accounts, helping with the preparation for health promotion events and general office housekeeping duties.

This opportunity is located at our headspace Sale centre. This is a casual opportunity, and the successful candidate will support our administrative team across both our Sale and Bairnsdale headspace centres. The hourly rate is $47.50 per hour, inclusive of 25% casual loading.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experienced in answering inbound calls and delivering high quality customer service.
• Understanding of working with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Ability to manage multiple tasks, prioritise, with excellent attention to detail.

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• Flexible and hybrid working arrangements available
• Best practice clinical supervision.

Candidates can view the position description attached also at www.rav.org.au/careers, contact Hayley Davidson, Centre Manager headspace Bairnsdale and Sale by phoning 0419 585 391. (name, role).

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.