The Operations Supervisor will be a pivotal member of Reground’s team, overseeing end-to-end operations, managing our driver team, and driving customer and stakeholder relationships. The role requires strong strategic thinking, creative problem-solving, and logistics expertise to optimise Reground's services while fostering business growth.

This role will also support Reground’s growth initiatives and projects and requires a leader with exceptional people management skills, business acumen, and a passion for sustainability. Familiarity with the coffee industry would be highly beneficial.

Key Attributes

The ideal candidate will:

Be a strong problem solver with a creative mind.
Have excellent logistics and organisational skills.
Possess strong business acumen and strategic thinking.
Be a people-oriented leader who inspires collaboration.
Ideally have experience and knowledge of the coffee industry.
Comfortable driving heavy vehicles/holds a manual license.

Main Focus Areas

Team and project management.
Customer relationship management and improvements.
Compliance and OH&S implementation.

Core Responsibilities

Staff Management: Oversee and support the driving team.
Account Management: Manage medium and large client accounts, ensuring satisfaction and retention.
Compliance: Manage policies and document compliance, ensuring all operations adhere to regulations.
Strategic Growth: Build partnerships and networks to support sustainable growth.
Public Relations and Events: Represent Reground at events and foster public awareness of our mission.
Human Resources: Oversee payroll and rostering.
Business Development: Implement strategies to expand services and enhance revenue streams.
Commercial End-Users: Manage relationships and deliver tailored solutions.

Support and Oversight Tasks

Provide operational oversight to ensure smooth service delivery.
Support customer service and troubleshoot escalated issues.
Assist with scheduling and logistical challenges as needed.

This role is for four days per week and is based in Alphington. It offers an opportunity to lead in a fast-growing, sustainability-focused organisation, making a tangible impact in the circular economy.

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