The Royal Flying Doctor Service (Queensland Section) (RFDS) relies on fundraising, donations and corporate partnerships to deliver our life-saving services and to fund new aircraft, equipment and infrastructure. With demand for our services increasing each year, the Fundraising and Philanthropy team continues to play a critical role in RFDS’s endeavour to improve health outcomes for those who live, work and travel in the bush.

This is an exciting opportunity to become part of the award-winning Fundraising & Philanthropy team at the RFDS (Queensland Section). In this permanent, full-time position, referred to internally as Supporter Care Manager, you’ll play a key role in a dynamic team, delivering exceptional donor care and contributing to the success of our well-established fundraising growth strategy.

Who are we looking for?

• An experienced team manager, ideally in a fundraising, customer service or finance environment
• Has exceptional customer service skills
• Proven ability to handle financial data efficiently and accurately, with exceptional attention to detail
• Skilled at responding to customer queries in a courteous, prompt, accurate, and confident manner
• Strong verbal, written, and interpersonal communication skills
• A collaborative professional with the ability to work effectively across teams, build strong relationships, and contribute to a unified and supportive work environment
• 3-5 years relevant experience and holds a minimum certificate in a relevant study area (Business, Administration, Customer Service, Fundraising)

In this role, you will:

• Process donations received via our Customer Relationship Management (CRM) database
• Reconcile daily donation processing and submit the results to the Finance team
• Oversee and contribute to all daily tasks and processes performed by the Supporter Care team that aligns to our Fundraising and Philanthropy program goals and success
• Provide expert leadership, direction and guidance to your team to deliver exceptional and efficient supporter care
• Plan and manage the team’s workload, considering fundraising activities and their impact on staff capacity.

Why work for us?

At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. The RFDS (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities.

As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS (Queensland Section), you will have access to the following:

• Be a part of an award-winning Fundraising & Philanthropy team, driven by best-practice fundraising and dedicated to a culture focused on donor centricity and care
• Work-life balance with work from home options and FREE parking when at the office
• Access to a generous salary & not-for-profit tax-free benefits up to $18,500
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive Private Health insurance discounts
• Access to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre access

Interested?

This role will close on the listed date, however shortlisting will begin immediately, so don’t wait! If you’re eager to make a difference and thrive in a role that truly impacts a meaningful cause, click "Apply now" to submit your application.

For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or [email protected] using the subject line: Fundraising Manager - Supporter Care enquiry via EthicalJobs.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.

The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.