At the Royal Flying Doctor Service (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives.

This is a fantastic time to join the award-winning Fundraising & Philanthropy team at the Royal Flying Doctor Service (Queensland Section) as Supporter Care Manager. In this permanent, full-time role, you’ll be part of a dynamic team and play a key role in delivering exceptional donor care, supporting our well-defined fundraising growth strategy.

Who are we looking for?

• An experienced team leader, ideally in a fundraising or customer service environment
• Has exceptional customer service skills
• Proven ability to handle financial data efficiently and accurately, with exceptional attention to detail
• Skilled at responding to customer queries in a courteous, prompt, accurate, and confident manner
• Strong verbal, written, and interpersonal communication skills
• A collaborative professional with the ability to work effectively across teams, build strong relationships, and contribute to a unified and supportive work environment
• 3-5 years relevant experience and holds a minimum certificate in a relevant study area (Business, Administration, Customer Service, Fundraising)

In this role, you will:

• Process donations received via our Customer Relationship Management (CRM) database
• Reconcile daily donation processing and submit the results to the Finance team
• Oversee and contribute to all daily tasks and processes performed by the Supporter Care team that aligns to our Fundraising and Philanthropy program goals and success
• Provide expert leadership, direction and guidance to your team to deliver exceptional and efficient supporter care
• Plan and manage the team’s workload, considering fundraising activities and their impact on staff capacity.

Why work for us?

The Royal Flying Doctor Service (RFDS) (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities.

As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:

• Be a part of an award-winning Fundraising & Philanthropy team, driven by best-practice fundraising and dedicated to a culture focused on donor centricity and care
• Work-life balance with work from home options and FREE parking when at the office
• Access to a generous salary & not-for-profit tax-free benefits up to $18,500
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive Private Health insurance discounts
• Access to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre access

Interested?

Shortlisting for this role will begin immediately, so don’t wait to apply! If you’re eager to make a difference and thrive in a role that truly impacts a meaningful cause, apply now to join the Royal Flying Doctor Service team!

For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or [email protected] using the subject line: Supporter Care Manager enquiry via EthicalJobs.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.

The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.