Tired of a mundane 9am-5pm pencil pushing role?! Make a difference in the lives of sick children and join our vibrant organisation! Championing our Victorian House and Event Volunteer Programs, this role is pivotal for looking after our volunteers, ensuring they are compliant, competent and confident to begin their volunteering journey with RMHC.

We are recruiting for a full-time on-site role working multi-site, across the Victorian Houses in North Fitzroy, Parkville and Clayton. This role will work on a flexi schedule and flexi hours, as determined by you to ensure program delivery for both events and House volunteers.

Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In-line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for:

As the Volunteer Engagement Coordinator, you will be at the operational front-line, supporting and engaging volunteers to ensure a positive experience with every contact. It will be your responsibility to coordinate the Victorian House and Event Volunteer Programs, including the induction, training, rostering and communication with volunteers and program reporting. The role supports onsite engagement with the relevant department - eg. VIC House Volunteer Program with the Operations team and events volunteers, with the Fundraising & Marketing (F&M) team. You will work in line with our key policies, particularly in the areas of safeguarding children, confidentiality and equal opportunities.

What you'll be doing:

• Acting as the key point of contact for the handover between Volunteer Intake Officer and the Operations team (and/or F&M team, for events)
• Ensuring volunteers are compliant, competent and confident to begin their volunteering journey with RMHC
• Implementing best practice People Management standards with regards to training and induction
• Ensuring adherence to the National Volunteering Standards RMHC National Quality Standards framework
• Driving a professional and values driven outlook in the workplace when providing support to volunteers
• Contributing to the development and implementation of new and on-going initiatives, such as support programs, services and information that will contribute to further family support in line with our mission
• Delivering volunteer induction, orientation and training
• Management of the volunteer roster
• Coordinating volunteer engagement, events and reward and recognition
• Leading and managing volunteers, ensuring they provide a high level of assistance to families and adhere to operating protocols and guidelines.

Who are you?

Aside from a fun, energetic, passionate human - we are looking for someone who is inspired by our mission and actively wants to contribute to the values held by all staff at Ronald McDonald House Charities. We want you to champion our Volunteer Programs and facilitate the onboarding, training and rostering of our volunteers to enable them to provide the best support to our families.

Ideally, you'll have:

• Tertiary qualifications or equivalent experience in Human Resources, Social Work, Volunteer Management or related discipline; or comparable work experience, skills or competencies
• Experience in the Not-for-Profit sector
• Experience with volunteer coordination and management
• Experience and/or working knowledge of Volunteer Victoria's standards
• Experience with a volunteer management system eg. Better Impact, Definitiv
• Experience with community services including exposure to working with volunteers
• Experience building and maintaining effective relationships with diverse stakeholders
• Experience with volunteer compliance frameworks
• Soft skills - high level of emotional intelligence, excellent communication skills, adaptability, flexibility and ability to pivot your work as per the business needs.

Why work for us?

• 10 days of additional leave through our wellbeing day initiative
• Excellent salary packaging benefits
• Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits
• Access to discounted gym membership through Fitness Passport
• Access to world class EAP - Sonder including nurse on call
• Access to career growth opportunities, external corporate events and national conferences
• Highly focused professional development and training
• The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation
• The chance to make a difference in the lives of families with seriously ill children

Awesome role! I love it, how do I apply?

Sound amazing?! Please submit your CV with a cover letter (max 1 page) addressing the following items:

• What attracts you to the role
• Your experience with volunteer coordination and management and / or working knowledge of Volunteer Victoria's standards
• Your experience with project management including timely reporting and attention to deadlines
• How you have demonstrated well-developed relationship building and interpersonal skills with a variety of stakeholders in your previous roles
• Your proficiency in IT, including working with Microsoft Office and other database, CRM or management systems and/or ability to learn new systems

For further clarity and/or a copy of the position description please contact [email protected] using the subject line: Volunteer Engagement Coordinator enquiry via EthicalJobs.

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

Reasonable Adjustments

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact [email protected] and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.

A position description is attached.