About Rough Patch

Rough Patch is a counselling service with a difference.

Using a non-profit, social enterprise model that has never been done in Australia, Rough Patch offers affordable counselling, referrals and other mental health supports to the community, as well as provides a warm, collaborative community of practice for counsellors. Everyone experiences rough patches in their lives, and our mission is to make mental health supports more affordable and accessible.

About the role

You will be employed as Administration Assistant on a permanent part time basis (2 x 8 hour days per week - preferable Wed and Fri but flexibility may be possible). The job description below sets out your initial responsibilities.

1. Assorted retail duties, including assisting customers, using point of sale software, inventory management, fulfilling orders, keeping shop neat and clean.
2. Managing and responding to client enquiries in a timely way.
3. Calendar and bookings management for the Director, including liaising with counselling clients to make appointments.
4. Word processing, supporting Accounts Manager with financial documentation and managing petty cash.
5. Managing and organising personnel files, ensuring accurate documentation and compliance with company policies and regulations
6. Creating and publishing content for social media channels, including social media planning and designing social media posts with Canva.
7. Updating and maintaining website using Wix, Wordpress, and Elementor.
8. Actively seeking funding and grant opportunities, or other business-related opportunities.
9. Booking travel and accommodation.

About you in the role

1. You will initially report to the Company’s Director.
2. You will initially be based at Parramatta Road, Leichhardt NSW but may be required to work at other locations within the Inner West of Sydney, including occasionally working from home

Candidate requirements

• No formal qualifications are required for this role. However, education related to counselling and psychology would be considered advantageous. A candidate who is currently studying counselling, psychology or social work would be a good match for this role.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Computer proficiency (especially in macOS).
• Highly organised, proactive, and adaptable to effectively meet the multifaceted demands of this role.
• Ability to work effectively both independently and collaboratively within teams.
• Work or volunteer experience in the mental health sector, administration, retail, and/or customer-facing roles are ideal.

We encourage applications from people who hold marginalised identities, including Aboriginal and Torres Strait Islander people, people of colour and culturally diverse people, people with disabilities, people with diverse bodies, LGBTQIA+ people, gender-expansive people and neurodivergent people.

If you hold a marginalised identity and you require support completing the application, please contact Amber at [email protected], using the subject line: Admin Assistant enquiry via EthicalJobs.