As a Customer Service Officer at RSPCA NSW, you will be responsible for providing excellent customer service, advice, and guidance to members of the public in relation to adoptions, surrenders, lost and found and stray intake. This role includes some animal handling, cleaning and animal care.

This position is full-time and will rotate across all functions of the Customer Care Team and Shelter.

About RSPCA NSW

The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.

Benefits and Perks

• Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
• 40% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave
• Pathways to our Registered Training Organisation (RTO) courses

About the Role

• Providing accurate and timely customer service and advice regarding animal care
• Coordinate the adoption and surrender process, ensuring that all required documentation is completed accurately
• Coordinate the intake process for stray, inspector and emergency boarding animals ensuring that all required documentation is completed accurately
• Facilitating the reclaim of animals ensuring that all required documentation is completed accurately
• Liaising with key stakeholders regarding animals in care including vets and councils
• Ensure that all animals received are tagged or otherwise appropriately identified
• Administration duties including daily banking and responding to customer enquires via phone or email
• Cleaning of animal enclosures and administer medications when required

About You

It goes without saying that everyone working with RSPCA NSW loves animals, but those handling our nearest and dearest on a daily basis go that extra mile to ensure our animals receive all the love and care they deserve.

• Certificate II in Animal Handling desired, however not essential
• Unrestricted NSW driver's licence
• Demonstrated experience in a customer service environment
• Previous experience in animal handling, desirable
• High level of interpersonal and communication skills
• Ability to problem solve
• Work effectively and collaboratively within a team
• Strong computer literacy
• Resilience and able to bounce back after occasional setback

Apply Now!

If this sounds like the role for you, we would love to hear from you!

Simply click "Apply Now" to send in your resume.

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact Recruitment at [email protected] using the subject line: Customer Service Officer - Coffs Harbour Shelter enquiry via EthicalJobs and identify the type of adjustment or assistance you are requesting. Our recruitment team will respond to your email promptly.