• Work for one of Victoria’s most recognised not-for-profit animal welfare organisations
• An exciting opportunity to join our Information Services team and provide support to RSPCA Victoria staff and volunteers
• Fixed term full time opportunity to join our IT team at Burwood East!

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

The IT Support Technician is responsible for providing effective, efficient and user-friendly support to RSPCA Victoria staff and volunteers in the utilisation of information systems.

Role duties & responsibilities

• Ensure all IT support requests are investigated and responded to in a reasonable time frame to minimise user and system downtime, including seeking assistance from team members and/or external vendors as required.
• Provide Level 1 and 2 IT support to employees and volunteers, including researching issues and finding best practice solutions to successfully satisfy user requirements.
• Perform all network user management activities including Active Directory and Microsoft 365 administration.
• Perform general PC maintenance and security such as Windows update and Windows firewall configuration.
• PABX (VOIP) administration.
• Provide general telecommunications support and troubleshooting, such as landlines, mobile phone support (Android/IOS) and reporting/managing faults with vendors.
• Identify and implement opportunities for continuous improvement which empower users to reduce their reliance on the IS team and utilise available systems more effectively.
• Manage all end user equipment imaging and deployments using Microsoft InTune, manage software updates and recommend new solutions and technologies as required.
• Ensure all users (including remote sites) have suitable equipment to successfully conduct their roles.
• Manage all print, fax and scanning requirements for RSPCA Victoria and liaise with external vendor(s).
• Support the wider Information Services team by performing other ad hoc duties as required from time to time.

What we are looking for from you

• Experience with Windows Server including Active Directory, Group Policy, Print Services, folder security and general support.
• Experience with Microsoft cloud products (Office 365, Exchange, Azure).
• General PC maintenance and security knowledge such as Windows update, Malware and Windows firewall.
• Experience with Networking Technologies; TCP, Wan, Routers, Access Points, Switches, VPN.
• General telecommunications support/knowledge such as landlines, mobile phone support (Android/IOS) and reporting/managing faults with vendors.
• Exposure to PABX (VOIP and Digital).

Highly regarded

• Bachelor’s degree or equivalent in Information Technology.
• Experience with Zendesk.

Recruitment Requirements

• Current and valid Victorian Driver’s Licence

What we can offer you

• Encouraged work-life balance, flexible working arrangements including a blend of working from home and office-based work, a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
• Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
• Access to a range of learning and development opportunities that will benefit and support you in your role

How to Apply

To learn more about our organisation and this job opportunity, please visit our website and download the Position Description attached to this advertisement for more details. Alternatively, please contact our Recruitment Team via [email protected] using the subject line: IT Support Technician enquiry via EthicalJobs.

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria. 

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.