• Do you want a retail position with flexibility and no late nights or public holidays?
• Permanent full-time position available at our Ferntree Gully store!
• Be recognised for your contribution with above award wages

An exciting leadership opportunity to join our Op Shop Team at Ferntree Gully on a permanent full time basis!

About RSPCA Victoria:

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the Role:

We are recruiting a paid Store Manager to lead our Ferntree Gully Op Shop volunteer team in a permanent full-time capacity. Reporting to the Op Shop Network Manager, you will play a pivotal role in leading the current team of volunteers while overseeing the daily operations of the store to ensure its profitability, sustainability and positive presence within the local community. We are looking for someone who is creative and loves to recycle pre-loved goods, with all proceeds helping animals in need!

What we are looking for from you:

• Previous experience in a retail, leadership role is essential, including experience in retail operations, building relationships with internal and external stakeholders and regular reporting responsibilities.
• Ability to manage, lead and develop a team of volunteers to the highest levels of performance and engagement.
• Provide leadership and support in the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets.
• Provide a high level of service to customers to resolve customer queries and complaints, and ensure RSPCA Victoria is represented positively in the local community.
• Lead the provision of effective and efficient stock management, visual merchandising and high-level retail operations to contribute to the profitability and sustainability of the Op Shop.
• Provide support to the Op Shop Network Coordinator in the improvement of internal processes and procedures to maximise efficiency and improve profitability and performance of the Op Shops.
• Partner with People and Culture team to manage the recruitment, induction, performance management, reward and recognition, communications and termination processes for volunteers.

Requirements for this role:

• Current and valid Victorian Driver’s Licence
• Willingness to obtain a National Police Check
• Valid Employee Working With Children’s Check.
• Current and valid COVID-19 vaccination (primary course) records, unless a medical exemption applies

What we can offer you

• Fantastic work-life balance - No late nights and closed on public holidays! (Monday to Saturday schedule)
• A broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave.
• Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including Royal Canin, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia.
• Access to a range of learning and development opportunities that will benefit and support you in your role.

How to Apply

To learn more about our organisation and this job opportunity, please visit our website at rspcavic.org and download the Position Description for more details.

Alternatively, please contact Liz on [email protected], using the subject line: Op Shop Manager - Ferntree Gully enquiry via EthicalJobs.

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria.

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.