Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage, and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

This is an exciting time in Sacred Heart Mission’s history, as we embark on the implementation of our bold new strategic plan, Strategy 2030: Serving more people and more communities.

In thisrole, as Head of Homeless Services you will play a key leadership role in delivering high-quality, integrated, and person-centred services for individuals experiencing homelessness.

Reporting to the Director of Services, you will oversee multiple programs, drive continuous improvement, embed trauma-informed and culturally safe practices, and contribute to strategic growth initiatives. You will collaborate with internal and external stakeholders to strengthen partnerships and ensure our services are responsive to the needs of the community.

Your day-to-day

• Providing strategic and operational leadership across SHMs homelessness services.
• Overseeing and mentoring Program Managers, across multiple SHM programs, ensuring excellence in service delivery.
• Developing and embedding best practice frameworks, including Housing First and sustaining tenancies.
• Contributing to service improvement initiatives to enhance quality, impact, and participant outcomes.
• Partnering with external organisations, government agencies, and community groups to address service gaps and drive systemic change.
• Embedding lived experience and participant voice into service design and decision-making.

We're looking for someone with

• A tertiary qualification in Social Work, Welfare, Public Health, or a related field.
• Extensive leadership experience in homelessness, social services, or a related sector.
• Proven ability to oversee complex service delivery, with a strong understanding of trauma-informed and culturally safe practices.
• Experience leading multidisciplinary teams and fostering a high-performance culture.
• Strong background in stakeholder engagement, partnerships, and advocacy.
• Knowledge of homelessness, housing, and social policy, including funding models and compliance requirements.
• Experience embedding lived experience into service delivery.

You can look forward to

• The opportunity to lead transformational change and shape the future of service excellence at SHM.
• Salary range of $145,000 - $155,000 per annum.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 p.a pre-tax.
• Generous leave entitlements such as 17.5% leave loading, Christmas/ New Year 3 days ex gratia leave, wellbeing leave, and gender affirmation leave.
• Professional and career development opportunities.
• A supportive work environment including Psychological First Aid and EAP.
• Access to the Portable Long Service Benefits Scheme. 

Come and Work with us

To join our team, simply scroll down and enter your details below with attached resume and cover letter.

For more information about the role, contact Jodie White on 0410 456 795.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

A position description is attached.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply. All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.