Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage, and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

This is an exciting time in Sacred Heart Mission’s history, as we embark on the implementation of our bold new strategic plan, Strategy 2030: Serving more people and more communities.

In this newly created role, as Head of Service Design and Development you will be a part of the new Services leadership team and drive the strategic design and growth of our services.

This role will focus on developing innovative, evidence-based service models that meet the evolving needs of the community. You will collaborate with internal and external stakeholders to identify opportunities for service expansion, enhance practice frameworks, and ensure our services remain high-quality, inclusive, and impactful.

Your day-to-day

• Leading the design and implementation of growth strategies for Sacred Heart Mission’s services.
• Driving service innovation and continuous improvement, ensuring alignment with Strategy 2030.
• Developing and embedding practice frameworks to standardise and enhance service delivery.
• Overseeing monitoring, evaluation, and learning frameworks to ensure services are evidence-based.
• Collaborating with internal teams and external stakeholders to expand services into new geographies.
• Embedding lived experience and participant voice into service design and delivery.

We're looking for someone with:

• Extensive experience in designing and implementing innovative, evidence-based service models.
• Strong strategic leadership skills, with a proven ability to drive service innovation and improvement.
• Experience in stakeholder engagement, collaboration, and co-designing services with communities.
• Knowledge of homelessness, aged care, and social services sectors, including relevant policies and funding models.
• Commitment to trauma-informed care, cultural safety, and embedding participant voice into service delivery.
• Strong analytical skills and experience in monitoring, evaluation, and learning frameworks.

You can look forward to:

• The opportunity to shape the future of service delivery at Sacred Heart Mission.
• Salary range of $135,000 - $145,000 per annum.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 p.a pre-tax.
• Generous leave entitlements such as 17% leave loading, an extra 3 days paid leave during the Holiday period, wellbeing leave, and gender affirmation leave.
• Professional and career development opportunities.
• A supportive work environment including Psychological First Aid and EAP.
• Access to the Portable Long Service Benefits Scheme. 

Come and Work with us

To join our team, click "Apply Now" and enter your details below with attached resume and cover letter.

For more information about the role, contact Jodie White on 0410 456 795.

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply. All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.

A position description is attached.