About the Organisation

For over four decades, this leading national non-profit organisation has been delivering high-quality, culturally sensitive aged care services across Australia. They offer a comprehensive range of services designed to enhance the lives of older Australians, including innovative wellness and re-enablement programmes that adhere to industry best practices and regulatory standards.

Renowned for their unique approach to in-home aged care, their commitment to diversity and inclusion is evident in their continuous efforts to engage with the broader community, ensuring their services reach those who need them most. The organisation's dedicated staff members prioritise building strong, meaningful relationships with clients and their families. Every interaction is characterised by compassion, respect, and genuine care, reflecting the organisation's core values and commitment to excellence in aged care.

Position Overview

The General Manager of Operations will provide strategic leadership and direction for the efficient and compassionate operation of the in-home aged care provider service.

This role encompasses managing staff, ensuring client-centred care, maintaining regulatory compliance, and fostering a positive and supportive environment for both clients and employees.

Responsibilities:

Manage the daily operations of our in-home aged care service, encompassing Support at Home, CHSP, and HACC-PYP programs. Develop and implement operational policies and procedures that ensure client satisfaction while complying with government regulatory guidelines and upholding the highest standards of care. You will also work closely with medical professionals and care teams to create personalised care plans for each client. Additional responsibilities will include:

• Leading staff to ensure they are motivated, engaged and highly skilled
• Monitoring and evaluating service quality and fostering a culture of continuous improvement and quality assurance
• Working with the CFO to ensure services and programs are financially sustainable
• Ensuring channels of communication with clients and carers are open and transparent and timely

About you:

The ideal candidate will possess a degree in Healthcare Administration,, or a related field, complemented by proven leadership experience in managing in-home aged care services, or healthcare organisations. A strong understanding of aged care regulations, compliance, accreditation, and Aged Care Standards is essential. The role requires excellent interpersonal, communication, and conflict resolution skills, coupled with an empathetic and compassionate approach to in-home aged care and staff management, whilst maintaining a risk mindset. Additionally, the successful applicant will demonstrate strong financial acumen and budget management skills to effectively oversee the organisation's resources.

Benefits:

• Competitive compensation package.
• Collaborative and supportive work environment.
• Growing sector

For more information about the organisation and a Position Description please contact Michael Holdway, Searchlight Group on 0400 006 513 for a confidential discussion.

All third party and unsolicited CV’s will be referred to Searchlight Group.