ABOUT YOUR ORGANISATION

One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment. Learn more about our values and mission here.

ABOUT THE ROLE

Be the link that changes lives! As a Service Navigator, you'll play a vital role in connecting individuals with psychosocial disabilities, their families, carers, and those at risk of homelessness with essential support services across South West Sydney.

You'll be the bridge between people in need and the resources that empower their mental health recovery. This role calls for a proactive, collaborative approach—working alongside GPs, service providers, and stakeholders to improve lives through advocacy and seamless service connections.

At One Door, we embrace a self-organised, team-driven model where shared responsibility and innovation drive real impact.

ABOUT YOU

We are looking for someone who is:

• A collaborative team player with a positive attitude
• Motivated, flexible, and committed to making a difference
• Respectful and trustworthy in all interactions.

For further details on the role and the skills and experience required, please view the Position Description attached.

Your skills and experience

• Capability for autonomous and collaborative work, under the guidance of leadership roles like Operations Lead and Recovery 2gether Coach.
• Commitment to person-centred practices, emphasising individual choice and control.
• Qualifications in mental health, health, welfare, or related fields, or equivalent experience demonstrated through a combination of education, work history, and professional development.
• A minimum of three years of experience in the mental health sector, showcasing a thorough grasp of recovery-oriented principles.
• Excellent communication abilities, including negotiation and liaison, to effectively interact with a wide range of individuals and organizations.
• Proficiency in organizing work, prioritizing tasks, and managing deadlines, with a keen eye for detail and accuracy.
• The capacity to navigate and address complex challenges across consumer care, service delivery, and broader system levels.
• Experience in establishing and maintaining partnerships across diverse sectors.
• Strong technological skills, particularly with Microsoft Office suite, database systems, and a readiness to adapt to new technological tools.
• Experience and skill in applying culturally safe practices, with an understanding of the needs of Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and the LGBTQI community

ADDITIONAL BENEFITS

• Competitive Salary Packaging: Maximise your take-home pay by salary packaging up to $15,900.
• Fitness Passport: Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centres at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
• Leave Perks: Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!
• Flexible Role: Enjoy a role that offers you full-time or part-time options and the ability to work from Campbelltown or Bowral!

One Door Mental Health requires all staff to have a Police Check clearance, a current Working with Children's Check and NDIS Worker Screening clearance and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

A position description is attached.