• Full-time position available – based in Fitzroy Vic with option to work some hours remotely subject to meeting KPI's
• Little not for profit making a big difference
• Assist vulnerable members of our community to access supports and services

About us

St. Mary’s House of Welcome is a purpose driven and faith based organisation. Inspired by the spirit of the Daughters of Charity, St Mary’s House of Welcome seeks to further social justice by standing with disadvantaged people offering support, solutions and hope.

We have 65 years’ experience providing services to people experiencing marginalisation, disadvantage, social isolation, disability and homelessness and have a non-judgmental service approach to our community. St. Mary’s House of Welcome is a voice for its clients and a fearless advocate for their rights with a commitment to empowerment and restoring independence.

About the role

We are seeking an experienced Support Coordinator to join the St Mary’s House of Welcome NDIS team. Reporting to the Team Leader NDIS Program, this role requires a strong understanding of the NDIS service sector and an ability to support participants into appropriate supports and services to achieve the identified goals of their plan.

The Support Coordinator’s duties work to meet the specific needs of the participant and the goals outlined in their NDIS plan. Typical day to day duties of this position can include (but are not limited to):

• Engaging and coordinating service providers on behalf of participants and link participants to relevant providers
• Meeting with and engaging participants to develop and refine their goals
• Engage participants informal supports (family, carers, etc.)
• Working with participants to help build their own capacity and independence
• Building knowledge of local services and organisation’s customers can utilise
• Engaging with NDIA staff and LAC’s

• Support clients to maintain and connect with family, friends, peers, community, and other services and supports
• Adhere to service agreement requirements of the funded package and meeting of deadlines
• Have accountability for effective utilisation of participant’s plans for all clients allocated
• Maintain accurate and up to date documentation in SupportAbility.

Referring for crisis support as required for participants.

Key requirements

• A values-based approach to work aligned with our mission
• Previous experience in a direct service delivery role within mental health, homelessness and/or the wider community sector, with experience working in the NDIS sector and sound case management practices
• Skills and experience to develop support plans (and strategies) which assist participants to achieve goals in their NDIS plans and that support participants with recovery and improved health outcomes
• Experience working with people with complex needs and engaging vulnerable clients whilst maintaining clear boundaries and accountability
• Excellent communication (verbal and written) skills

• Clear and Current National Police, Working with Children and NDIS Worker Screening Checks
• A current valid Driver's License and the ability to undertake travel for the role
• Strong Microsoft Office skills and capacity to use case management software (SupportAbility)

• A strong service orientation and a willingness to pitch in and help others

next steps

Click 'Apply Now' below and follow the prompts to submit your application.

Specific questions can be forwarded to Robina Bradley, CEO at [email protected] using the subject line: NDIS Support Coordinator enquiry via EthicalJobs or call 0419 505 975 if you have specific queries.

A position description is attached.