• Help young Australians to improve their long-term educational outcomes
• Temporary Full-Time position located in Sydney CBD
• Flexible work arrangements to give you more balance, including hybrid working

The Smith Family is a national children’s education charity that works with children and young people experiencing poverty to overcome their circumstances and reach their full potential by providing holistic, long-term support for their education.

About the role

We are seeking a Customer Support Specialist to play a crucial role in addressing customer enquiries, concerns and issues effectively, to ensure customer satisfaction and loyalty. Reporting to the Customer Support and Engagement Team Leader and working alongside dedicated, energised, and passionate team members, you will:

• Provide supporter care to current and prospective Learning for Life sponsors and donors
• Initiate outbound calls to proactively build sponsor relationships and maximise sponsorship opportunities
• Handle a range of telephone enquiries, including donations and sponsorships
• Respond to supporter and general public enquiries received via chat or email
• Provide general administration of team responsibilities

About you

As well as passion for community, you will bring the following:

• Experience in customer service and/or sales
• Accountability for work outcomes
• Demonstrated commitment to learning, developing skills and sharing knowledge and information
• Experience working successfully as part of a team
• Ability to adapt to change
• Respect for individual differences and dignity

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health with a complete care and safety platform with unlimited Employee Assistance.

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click Apply Now, we’d love to hear from you. You may view the position description attached.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

A position description is attached.