Location: Sydney or Melbourne based (Hybrid)

Organisation: SOCAP Australia

Are you passionate about building strong relationships and driving member satisfaction? Do you thrive in a customer-focused role that encourages innovation and collaboration? SOCAP Australia is looking for a Member Engagement Specialist to join our dynamic team and make a real impact by enhancing the member experience for our diverse community of professionals.

About SOCAP Australia

SOCAP Australia is not-for-profit membership association for consumer affairs and complaint management professionals. We support our members to deliver best practice service and dispute resolution for consumers through the delivery of training, certification, advocacy, and continuous learning. Our goal is to empower our members and provide the training and skills required to deliver best practice service and dispute resolution to consumers.

The Role

As the Member Engagement Specialist, you will play a key role in managing and engaging with SOCAP Australia’s members and ensuring they are optimising their membership benefits. You will work closely with the Director of Membership to develop and implement strategies that improve member engagement, retention, and overall satisfaction.

Key Responsibilities

• Build and maintain strong, long-term relationships with members, ensuring high levels of engagement and satisfaction.
• Work with the Director of Membership to develop and implement strategies aimed at increasing membership, retention and involvement.
• Provide personalised support and guidance to members, helping them navigate SOCAP Australia’s services, certification and resources.
• Provide member onboarding service for new members.
• Maximise attendance at training programs through member check ins.
• Organise and promote member events, webinars, and networking opportunities.
• Track and analyse member engagement data, providing insights to refine strategies and improve engagement.
• Contribute to initiatives tailored to the needs of members, including educational opportunities and professional development programs.
• Work with facilitators and internal team members to ensure a smooth delivery of services.

Who You Are

We’re looking for someone who is proactive, organised, and able to think creatively to engage members. You should be able to understand and respond to the diverse needs of our members while delivering exceptional service.

Key Skills & Experience:

• 3+ years experience in membership engagement, customer service, or a related field.
• Strong communication and interpersonal skills, with the ability to build meaningful relationships.
• Strong organisational skills, attention to detail and able to manage competing priorities.
• Experience in creating and implementing member engagement strategies.
• Proficiency with membership management software and CRM systems. Experience using Membes Association Management System is highly regarded.
• Ability to work independently as well as part of a collaborative team.

Why Join SOCAP Australia?

• Be part of a purpose-driven organisation that makes a real impact in the consumer affairs and complaint management industry.
• Contribute to the planning of and attend our Annual 3-day Symposium and Industry Awards Gala event.
• Work closely with the Director of Membership to shape the future of member engagement and satisfaction.
• Career development training opportunities.
• Be part of a dynamic and supportive team, with a collaborative work culture.
• Enjoy flexible hybrid working arrangements.
• Contribute to the continued success and growth of SOCAP Australia, making an impact within the consumer affairs and complaint management industry.
• Potential for interstate travel to meet with members / attend SOCAP Australia events.

SOCAP Australia is an equal-opportunity employer, committed to creating a diverse and inclusive environment. We look forward to hearing from you!