About Sonder

Sonder is a data-driven, human-first wellbeing company; helping organisations re-imagine their people’s health, wellness and safety. The heart of the solution is a technology-driven platform supported by medical and mental health experts - available every minute of every day. Their mission is to achieve the right outcome for a broad range of wellbeing and safety issues, from mild to severe. Aggregated data also provides organisations insights to reduce people-related risks and drive decision making, supporting leaders to confidently create a brighter future for their people and their organisation.

Over 400,000 members from 90+ countries since launch in 2017.

Over 200 staff, with an international responder network of ex and off-duty emergency services personnel.

Trusted by major corporations, education providers and Government to enhance wellbeing across the world.

What is the opportunity?

We offer a role within our passionate team of experienced professionals, within our Support Centre and across the organisation. We will empower you to make critical decisions which support our members and meet Sonder’s priorities. We will enable you to provide this support through the guidance of clear standard operating procedures and training in, and access to, our extensive suite of cutting-edge technological tools and platforms. We will rely upon your critical thinking, leadership, and emergency management skills.

In addition to the pride you will take in knowing that your work makes a difference in ensuring the safety, wellbeing, and confidence of our members, we are a fast-growing company that can offer you the opportunity for advancement and professional growth and satisfaction.

The opportunity

Reporting to the Director of Nursing, you will supervise the day to day operations of the Sonder Support Centre, provide leadership for its staff, and ensure a constant state of readiness and responsiveness. You will work a variety of shifts on a rotating 24/7 roster that is projected well in advance to allow personal planning, balance, and flexibility.

Your day to day activities include, but are not limited to;

• Oversee daily operations of the team and Support Centre to ensure an efficient and accurate operating rhythm.
• Be the central point of contact to coordinate and communicate emergency responses.
• Action support requests ensuring all crisis situations are triaged and managed appropriately.
• Proactively identify productivity inefficiencies and recommend & implement necessary changes.
• Drive continuous improvement within the team.

Who are we looking for?

• Are you good in a crisis?
• Can you manage a small team faced with complex evolving situations?
• Are you motivated to help, support and empower people to live their best lives?
• Can you employ the latest and most novel tech to help people through tough and everyday situations?
• Are you comfortable learning and working in a dynamic and fast paced office?

Shift Supervisors are a team of empathetic, passionate, highly skilled people determined to assess critical situations, then determine, and recommend what our members do next, to ensure they can live their important and unique and interesting lives

You will have:

• Previous experience working in a problem-solving and management role.
• Previous experience in an operation centre environment - preferably at a supervisor level.
• Proven record of leadership and coaching is desirable.
• Experience operating in a complex and high-pressure environment.
• Superior written and spoken English communication skills.
• Experience working with Microsoft Office and Google Suite.
• Strong analytical and problem-solving skills.

Please note; due to the nature of our industry, all successful candidates will be required to provide a National Police Check and a Working With Children Check prior to commencing in this role.

If this sounds like the place for you, apply now - we can't wait to connect!