About SPRING BAY MILL:

Located on Tasmania’s East Coast, Spring Bay Mill is a unique and sustainable events venue that combines state-of-the-art event facilities with a breathtaking natural backdrop. Spanning 43-hectares, this waterfront site offers captivating sea views towards wukaluwikiwayna/Maria Island National Park and a rich historical heritage as the former world’s largest wood chip mill built on the unceded lands of the paredarerme people.

Today the venue is managed by a passionate team committed to making a positive impact on the world. They have transformed rusting industrial buildings into award-winning event spaces, regenerated the natural landscape and curated expansive organic kitchen gardens. Spring Bay Mill offers diverse on-site accommodation options and serves garden-to-plate goodness, all with the goal of revitalising this once destructive site through the restorative powers of nature. A purpose-driven business connecting locally and globally with leaders and like-minded companies and organisations. Spring Bay Mill is not just a venue for hire, it’s a place for big ideas to flourish and a chance to make a real difference.

The Opportunity

We are seeking a dedicated and experienced Front of House Supervisor to lead the FOH team and deliver seamless event operations and exceptional guest experiences aligned with our sustainability values.

The Role

The Front of House Supervisor is responsible for overseeing all aspects of FOH operations, fostering smooth communication, and delivering exceptional guest services. You will lead the team to maintain high standards across events, in-room dining, and bar services.

Your key responsibilities include:

• Team Leadership:
  • Lead and supervise FOH staff, including scheduling, training, and delegating tasks.
  • Ensure team members take adequate breaks and maintain professionalism during service.
  • Act as a duty manager across events, addressing any staffing or service challenges.
• Operational Management:
  • Coordinate FOH operations, including event set-ups, pack-downs, and day-to-day venue management.
  • Oversee opening and closing procedures for venue spaces in collaboration with the Food and Beverage Manager.
  • Maintain the neatness and cleanliness of FOH spaces, equipment, and stock areas.
• Guest Experience & Customer Service:
  • Provide high-level service across all FOH operations, ensuring guest expectations are exceeded.
  • Address customer concerns promptly and professionally to maintain high satisfaction levels.
• Inventory & Stock Management:
  • Assist the Food and Beverage Manager with inventory control, stock rotation, and monthly stocktakes.
  • Monitor and manage supplies and coordinate with management for reordering when needed.
• Health, Safety, and Sustainability Compliance:
  • Ensure compliance with health and safety regulations, food safety standards, and liquor laws.
  • Assist with staff training on safety protocols and contribute to regular safety inspections.
  • Uphold and promote Spring Bay Mill’s sustainability practices across all FOH operations.
• Business Development:
  • Support business growth by contributing creative solutions and operational improvements.
  • Collaborate with the management team to identify opportunities to enhance client experiences and services.

The You

We are seeking an individual who is passionate about hospitality, sustainability, with strong leadership skills and a commitment to delivering memorable guest experiences. Experience in event-based hospitality is a bonus.

Essential:

• 5+ years of experience in a similar hospitality role.
• Excellent communication and leadership skills.
• Proficiency in a range of software programs and computer systems.
• Current Driver’s Licence.
• Responsible Service of Alcohol (RSA) certificate.
• Food Handling Certificate (can be obtained).

Personal Attributes

• Ability to work autonomously and exceed expectations to ensure customer satisfaction.
• Positive attitude, willingness to learn, and strong attention to detail.
• Prepared to challenge and improve existing processes to support business growth.
• Committed to the values and ethics of Spring Bay Mill.

About Spring Bay Mill

Spring Bay Mill is Tasmania’s premier sustainable events venue, offering exceptional gathering spaces, award-winning accommodation, and stunning natural surroundings. Join our team and be part of one of Australia’s most inspiring environmental transformation stories.

to apply

For further information please contact Sean Le Rossignol on email: [email protected] using the subject line: Front of House Supervisor - Triabunna enquiry via EthicalJobs.

To submit your application, click Apply Now.