About us

Settlement Services International (SSI) is a leading community-based not-for-profit organisation providing a range of services in the areas of refugee settlement, asylum seeker assistance, housing, multicultural foster care, disability support and employment services in NSW. Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.

About Employment Services and the DES program

SSI Employment and Enterprises provides recruitment services, pre-employment planning and training, and work experience opportunities to help people establish suitable career pathways. Meaningful employment is an important component to a stable, secure and independent future. As a providers of Disability Employment Services, SSI works to support people with disability as well as providing assistance to employers to put in place practices that support the employee in the workplace.

Your contribution

The focus of this role is to assess documentary evidence and lodge outcomes claims, EAF claims and other employment support claims for DES program and/or other programs within Employment and Social Enterprises Services in line with relevant contractual regulations, policies, procedures and guidelines.

Your duties will include:

• Obtain all documentary evidence required to supporting outcomes claims, Employment Assistance Fund claims
• Verify outcomes claims, EAF claims according to department's Employment Service deeds, policies, guidelines and SSI's policies and procedures
• Process BAU claims and raise invoices with the Department
• Raise Work Place Modification requests, Supported Wage Employment request and other employment related claims and process agreements and invoices as required.
• Provide recommendations to Employment Consultants to maximise conversion rates from placement into sustainable employment
• Verify and raise special claims with Quality and Program Support Coordinator for approval

About you

You will have minimum 2 years working with job placement outcome claims in JobActive/DES along with tertiary qualifications in disability, social science, human resources or community service. Contract knowledge and experience working in employment services or disability sector would be highly regarded. A valid driver's license and car is a prerequisite for this role. You will have Customer Service Orientation coupled with exceptional communication, interpersonal and negotiation skills and the ability to communicate sensitively and effectively with all people. The ability to take imitative and a keen eye for continuous improvement will see you succeed in this role. You will thrive as part of a team working collaboratively to achieve results.

Please respond to the "About You" section in your cover letter.

What we offer

We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities.

We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! This includes a fortnightly Accrued Day Off (ADO) for full time staff, flexible working arrangements and generous salary packaging options so you can increase your take home pay!

SSI is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.

We strongly believe in protecting the safety and wellbeing of children and vulnerable communities and take child protection very seriously. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

If you require a reasonable adjustment please email [email protected].