• Full Time permanent role | Working 35 hours per week.
• Sydney South West based location
• Attractive Remuneration Package | Salary packaging benefits
• Work within NSW Multicultural DFV Service which offers Domestic and Family Violence programs through culturally responsive services to women from culturally and linguistically diverse (CALD) backgrounds in Southwestern Sydney

About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

SSI supports individuals, children, families, and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old. 

About the Role

This is an opportunity that is driven by purpose and will create positive outcomes for women, children and families at risk. The DFV Support Officer will work within NSW Multicultural DFV Service which offers Domestic and Family Violence programs through culturally responsive services to women from culturally and linguistically diverse (CALD) backgrounds in Southwestern Sydney

The key purpose of this role will be to efficiently monitor, screen and triage all general enquiries and referrals received via main reception line or shared mailbox. This role reports directly to the Director of the DFV Centre and will work closely with the practitioners to undertake data related tasks, general clerical & admin work of the service.

Key Responsibilities

• Manage the main reception phone, email inbox, incoming mail, provide information about NSW Multicultural DFV Service and complete referral to other relevant internal/external services
• Complete initial screening and assessment of referrals to identify eligibility and main presenting risks or concerns
• Respond to DFV practitioner requests for brokerage support and maintain mobile phone/voucher registers and databases. Manage calendar bookings for meeting rooms, travel requests from staff and car bookings and safe phone stock ensuring phones are charged and ready for distribution
• Provide holistic wrap around support to women through general referral, form filling and advocacy support. Occasional outreach support to attend court and other appointments may be required
• Develop awareness and understanding of other services in the South West Sydney providing support to women experiencing domestic violence
• Review and contribute to updating program processes and procedural documents. Complete monthly reporting on client trends/needs/barriers identified during intake process

Essential Criteria

• Experience in working with women, children and their families impacted by domestic and family violence;
• Demonstrated experience in working with culturally and linguistically diverse communities and knowledge of barriers impacting on migrants and refugees;
• Knowledge and skills to ensure the provision of culturally, gender and age-appropriate services to clients;
• Excellent administrative and coordination skills

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities 

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

 To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role please contact [email protected] using the subject line: Domestic Family Violence Intake Officer enquiry via EthicalJobs

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. 

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] or call Vimla on 0410801184.