About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old. 

About the Team 

SSI is funded by the Department of Home Affairs to deliver the Humanitarian Settlement Program (HSP) in the Sydney and Regional NSW Contract Regions.   

The Program supports newly arrived humanitarian entrants and other eligible clients to integrate into Australian life by building the skills and knowledge they need to become self-reliant and active members of the community. Key needs-based services available under HSP include, airport reception, short-term accommodation, referral to mainstream and specialist support services, connections to local community groups and activities, assistance to find long-term accommodation, assistance to learn English, gain employment and access education and training, assistance to manage health assessment, follow-ups and appointments and accessing family support services and orientation to Australia, including our values and laws. 

About You

The Tier 3 Case Manager position is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Humanitarian Support Program (HSP) in selected areas of NSW under contract with the Department of Home Affairs (DHA)

The HSP program is a complex and multifaceted program model that works with refugee’s settlement and asylum seekers in the community considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers.

The position will report to an HSP Team Leader and will work within a team made up of Case Managers and Support Workers from a variety of backgrounds and disciplines.

• Develop a holistic and client centred case plan with involvement of the client’s and consistency with identifying needs. Implement case management plan and continuous monitor, review and update plan as required.
• Case management activities, including service co-ordination, advocacy, case conferences and liaison with other support services and agencies and ongoing support of clients and families with highly complex needs.
• Support clients through individual crises via crisis management principles, information provision and referrals to specific support services
• Delivering orientation sessions on various settlement outcome domains to the newly arrived humanitarian entrants under Community Support Program

Please ask us for a copy of the PD for the full responsibilities.

Essential Criteria

• Bachelor / Masters of Social Work or Psychological Science or Psychology
• Experience providing case management support to clients with complex needs
• Experience working with databases and Microsoft Office
• Worked with clients from a culturally and linguistically diverse background

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. 

Should you require further information about the role please contact [email protected] using the subject line: Humanitarian Support Program Case Manager enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it. 

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] or call Theresa on 0468 836 759.