• Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
• With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About the Role

The Senior Multilingual Assessment and Navigation Facilitator is responsible for leading and providing high-quality service navigation and assessment support to individuals from culturally and linguistically diverse (CALD) backgrounds, Refugee communities and those experiencing or at risk of homelessness within the Southwest Sydney region. The role will be responsible for a small caseload of individuals or families who require support to access, engage with health services. This role involves facilitating the intake, assessment, and referral processes for clients, ensuring that their needs are accurately identified and met through appropriate services. The position requires expertise in working within diverse cultural contexts and delivering services in multiple languages to promote access to health and social services. Additionally, the role involves handling complex cases and offering leadership, coaching, and mentorship to Junior Navigators to help develop their skills.

Key Responsibilities

• Leadership and Mentoring
• Assessments and Reviews
• Navigation Case Support
• Community and Stakeholder Engagement
• Client and Community Capacity building
• Financial payment coordination
• Data, Measurement and Reporting

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Proven ability to provide services in multiple languages, with fluency in at least one language spoken within the South West Sydney community (ie Arabic, Dari, Mandarin, Cantonese Vietnamese
• Comprehensive knowledge of trauma-informed care practices.
• Strong understanding of providing services that are culturally sensitive and responsive.
• In-depth knowledge of the health and social service systems, particularly within South West Sydney and the PHN framework.
• Strong understanding of the challenges faced by CALD communities, including access to services, language barriers, and cultural sensitivities.
• High-level communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
• Experience in leading or mentoring staff, with the ability to work collaboratively in a team environment

About SSI

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] using the subject line: Senior Multilingual Assessment and Navigation Facilitator enquiry via EthicalJobs or call us on 0410801184.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.

To submit your application please click 'Apply Now' by the closing date.